Supervisor, Field Network

Rise Broadband•Chubbuck, ID

7d•Onsite

About The Position

The Supervisor, Field Network is responsible for managing the network in a specific service area. Responsibilities include managing an field network team to ensure work performed is well-planned and well-supported; productivity levels are maintained; safety procedures are followed, and customer requirements are met in an efficient, timely manner.

Requirements

HS Diploma or GED equivalent preferred; post-high school education a plus
Minimum 18 years of age
Valid state driver’s license and acceptable driving record in accordance with Company’s Motor Vehicle Policy
At least three years’ supervisory experience with proven ability to manage staffing, performance appraisals, disciplinary actions, and terminations
At least three years’ experience in fixed-wireless or job-related area, such as structured wiring (e.g., new construction electrical, low voltage wiring, home entertainment system wiring); field service installation and repair in voice technology (telephone); data (internet), or video (RF/cable).
Experience must include Quality Control activities
Comtrain certification is mandatory
Excellent customer service, time management, and decision-making skills
Working knowledge of PC and MS Office products
Effective oral and written skills; ability to interact and communicate with individuals at all levels, internal and external to the company
Strong organizational skills and attention to detail
Ability to work required shifts and overtime (as necessary)
Ability to travel and provide service in assigned geography
Advanced knowledge of networking and electronics; electrical codes and standards relative to residential or commercial communications cabling
Advanced knowledge of RF wireless technologies, IP networking, and wireless planning
Ability to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexible

Nice To Haves

Rigging certification preferred
Certified Climber/Rescuer preferred
Bilingual language skills in Spanish preferred

Responsibilities

Manages a team of Technicians performing Network Field Infrastructure work which support the core RF infrastructure.
Ensures that required maintenance is performed to contain, eradicate and recover from network outages and security incidents perpetrated against the Company’s infrastructure.
Resolves disputes with customers, landlords, tower owners and competitors.
Provides ongoing network capacity management, performance management and design services
Ensures that the Company network and infrastructure is properly designed and configured to support rapid growth in customer capacity.
Delegates work assignments, provides direction and appropriate resources to complete assignments.
Participates in and oversees development and training of Technicians.
Collaborates with Area Manager to establish work quantities and future work quota allocations.
Works with Area Manager to maintain available supplies and assets.
Liaises with other Company departments; notifies appropriate parties immediately of any issues which may affect efficient operations.
Reviews quality and productivity and provides feedback to Technicians.
May resolve escalated customer complaints and questions.
Participates in staffing and recruiting efforts; interviews prospective job candidates and participates in the selection process.
Conducts annual performance reviews for Technicians and handles disciplinary actions as needed.
Monitors Technician timesheets for accuracy.
Conducts meetings and promotes an atmosphere of safety and teamwork.
Ensures that Company vehicles are presentable and organized.
May work outside or inside customer’s home or business to complete installations and repairs, as needed.
May climb ladders and work on rooftops while performing installations and repairs.
Drives a company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
Regular, consistent and punctual attendance required.
Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed.
May require weekend and/or evening work and some travel is required.
Follows, supports and enforces all Company standard procedures, policies and safety practices in the course of performing work activities.
Performs other duties as assigned.