Field Operations Network Supervisor - Bryan, TX
About The Position
As a Field Operations Network Supervisor, you will be responsible for managing all Network Fiber Technicians operations in the assigned geographic area. You will ensure all terminating, splicing, bonding/grounding, documenting, and testing of all fiber optic cables is done correctly to ensure operational efficiency. At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve. We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Requirements
- Highschool diploma, GED or similar
- 3-5 Years splicing experience
- 1-2 years supervisor or leadership experience
- Prior hands-on experience with the installation and maintenance of customer inside wire
- Experience working with Microsoft Word, Excel, or other Microsoft products
- Must be legally authorized to work in the U.S.
Responsibilities
- Oversee the selection, hiring, and career development of all field technicians
- Establish and maintain a standard for equipping technicians with tools and test sets
- Manage the company tools and test set inventory and quickly address ‘loss’ issues
- Develop a supporting training and skills development curriculum for both new hires and existing employees and maintain its currency
- Manage workplace safety and provide safety training to employees as required
- Manage both the productivity and quality of work down to the individual employee level
- Develop and maintain a district out-of-hours call out schedule
- Provide support to the video engineering and facilities engineering departments with the planning and maintenance functions for hub sites
- Assist the video and network engineering teams with the planning of all MetroNet hub sites in terms of advising as to their location, size, exterior appearance, and internal layout
- Support the monitoring and maintenance of all hub site electronics and peripheral systems
- Assist with troubleshooting equipment failures and service affecting problems
- Rapidly respond to any security or equipment alarms
- Support Outside Plant with repair and maintenance activities
- Work with OSP manager to develop OSP preventative maintenance routines to minimize potential outages
- Provide assistance as needed with OSP repair and restoration activities
- Ensure OSHA, NESC, NEC, and MetroNet safety regulations and precautions are followed for all work activities
- Keep up-to-date with FCC and other regulatory requirements and standards
- Manage vehicle inventory, tools, test set utilization
Benefits
- 80% of medical premiums paid by the company
- company-paid disability and life insurance
- 401(k)-company match with immediate vesting
- Discounted services within our coverage areas
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
