Supervisor, Event Coordination & Operations

ATCO•Calgary, AB

2d•Hybrid

About The Position

The Blue Flame Kitchen (BFK) is one of Alberta’s most iconic brands, with over 95 years of history inspiring home chefs and bringing people together. From classes and camps to events, catering, and community experiences, everything we do is rooted in connection, hospitality, and heart. Reporting to the Blue Flame Kitchen Executive Chef, this position is the execution leader for all BFK events and catering operations. This role ensures seamless coordination, staffing, and delivery of events and experiences while leading the coordinator team and acting as the operational bridge between culinary, sales and events. This position is accountable for end‑to‑end operational excellence, people leadership, and execution quality across all events, catering, internal programs, and seasonal initiatives. The Supervisor ensures that plans translate into flawless delivery while maintaining safety, service standards, and team performance. The successful candidate may be required to work a variety of shifts including weekdays, evenings, weekends and holidays, so a flexible schedule is required.

Requirements

7+ years of progressive food, beverage, or hospitality experience
At least 5 years in a supervisory or leadership role
Strong event, catering, or operations experience
Sound financial awareness and comfort reviewing reports and variances
Experience with scheduling, staffing, and performance management
Knowledge of food, beverage, and wine service (WSET an asset)
Proficiency with Microsoft Office (CRM/POS experience an asset)
A genuine commitment to service excellence and integrity
Flexibility to work evenings, weekends, and holidays as required

Nice To Haves

WSET an asset
CRM/POS experience an asset

Responsibilities

Lead, coach, and develop Events & Sales Advisors, Coordinators, and Event Operations team members
Oversee scheduling, workload balancing, performance management, and day to day team support
Support training, onboarding, and ongoing development of the Events and Operations team
Own event operations from planning through execution and post event follow up
Oversee external catering execution in partnership with program owners
Ensure day of execution readiness across all events and catering support touchpoints
Act as the primary operational liaison between Culinary, Sales, Front of House, and Events teams
Oversee event staffing plans and schedules for internal staff and coordinators
Oversee liquor inventory and beverage management with coordinator support
Own facilities readiness for ATCO Commons and all Event spaces
Coordinate internal catering strikes and Founders catering support
Oversee training for Event Servers and support staff
Lead Kids’ Camps operational management, including: Scheduling and staffing, Supporting parent communications, On site issue escalation and resolution, Program supplies and room coordination
Support external catering inquiries and bookings
Support post event follow up