Supervisor Service Coordination

Trinity Health

1d•Onsite

About The Position

The Service Coordination Supervisor leads and supports a team of service coordinators to ensure efficient delivery of services to clients. This role is responsible for overseeing daily operations, maintaining quality standards, resolving escalated issues, and ensuring compliance with organizational policies and regulatory requirements. The supervisor also plays a key role in staff development, performance management, and process improvement. We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing: Mental illness and substance abuse; Physical health needs; Traumatic events or circumstances, including homelessness. Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

Requirements

Master’s degree in social work, psychology, counseling, rehabilitation, education, or a related field plus at least three (3) years of mental health experience, including one (1) year of supervisory experience OR Bachelor’s degree in a human service–related field (or Registered Nurse) plus at least five (5) years of related experience, including two (2) years of supervisory experience
Valid driver’s license and ability to operate a company vehicle
Act 33/34/73 clearances
Preemployment drug screen

Responsibilities

Supervise, train, and mentor service coordination staff
Monitor team performance and ensure service delivery meets quality and timeliness standards
Manage daily workflow, scheduling, and case assignments
Serve as a point of escalation for complex client issues or service concerns
Ensure compliance with internal policies, contractual obligations, and applicable regulations
Analyze performance metrics and implement process improvements
Collaborate with other departments to enhance service delivery
Conduct regular team meetings and performance evaluations
Assist in hiring, onboarding, and training new employees
Maintain accurate documentation and reporting