Supervisor - Epic Clinical Lead

RSM•Raleigh, IL

2d•Hybrid

About The Position

RSM is seeking an Epic Clinical Subject Matter Manager and Project Manager for its Healthcare Technology Consulting Services team. The Supervisor works across multiple Epic engagements, supporting implementations, optimization initiatives, stabilization efforts, and transformation programs. The role combines hands-on Epic clinical consulting with project coordination, stakeholder management, team supervision, delivery execution, and internal practice support. The Supervisor serves as an Epic clinical subject matter expert or workstream lead as needed, helping clients improve care delivery, provider efficiency, patient safety, and operational performance. Work includes clinical workflow design and analysis, build validation, testing, go-live readiness and support, project governance, and the development of actionable enhancement strategies and improvement roadmaps. The role also involves supervising and coaching consulting staff, supporting business development and practice initiatives, and maintaining trusted client relationships. The position offers flexibility to be based near any major RSM office and requires travel as needed for client engagements, stated as 25%–75%. RSM describes most roles as following a hybrid workstyle, with team members aligned to an office and meeting in person when it supports clients, teams, development, or relationship-building; work arrangements may vary based on role, team, and client needs.

Requirements

Bachelor’s degree in a related field or equivalent professional experience.
Active Epic certification in at least one clinical Epic application.
At least 7 years of hands-on Epic clinical implementation, optimization, support, or healthcare operations experience.
Demonstrated experience supporting Epic clinical projects, implementations, or major workstreams.
Strong understanding of ambulatory, inpatient, emergency, perioperative, pharmacy, or ancillary clinical workflows.
Experience managing project plans, risks, timelines, and stakeholder expectations.
Ability to support multiple concurrent engagements.
Prior experience mentoring staff or leading small teams.
Strong written and verbal communication skills.
Strong interpersonal skills and ability to work directly with CMIOs, CNOs, physicians, nurses, operational leaders, and client stakeholders.
Ability to balance billable delivery responsibilities with team leadership contributions.
Willingness and ability to travel as needed for client engagements (25%–75%).

Nice To Haves

Multiple certifications, such as Epic Systems Ambulatory, Inpatient Clinical Documentation, Orders, ASAP, Stork, Willow, Cupid, OpTime, Anesthesia, Healthy Planet, or related clinical applications.
Prior consulting experience in healthcare transformation engagements.
Former Epic Systems experience.
Clinical background as an RN, NP, PA, pharmacist, therapist, or other licensed caregiver.
Experience serving as a project manager, PMO lead, or Epic workstream lead.
Experience supporting go-lives and post-go-live stabilization.
Experience contributing to proposals, RFPs, or practice development efforts.
Experience working in a high-growth or evolving consulting practice.
Knowledge of provider adoption strategies, governance models, and clinical performance metrics.

Responsibilities

Perform hands-on Epic clinical delivery work across implementations, optimizations, upgrades, and stabilization engagements.
Serve as an Epic subject matter expert or workstream lead on client engagements as needed.
Support clinical workflow design, build validation, testing, go-live readiness, post-go-live support, and command center operations during critical milestones.
Analyze current-state clinical workflows and identify opportunities to improve provider efficiency, nursing workflows, patient throughput, documentation quality, patient safety, and user adoption.
Ensure solutions align with Epic Systems best practices, regulatory expectations, and long-term sustainability.
Support optimization of provider documentation tools, order sets, preference lists, clinical decision support, in-basket workflows, patient flow tools, and interdisciplinary care coordination processes.
Develop and manage project plans, timelines, dependencies, RAID logs, meeting cadences, status reporting, and project execution discipline.
Coordinate cross-functional teams, including physicians, nursing, ancillary departments, pharmacy, IT, training, testing, informatics, and third-party vendors, and drive stakeholder accountability.
Facilitate working sessions, steering committees, governance meetings, executive updates, and activation readiness planning.
Help maintain delivery quality, scope control, timeline adherence, and proactive issue escalation throughout engagements.
Support optimization assessments of Epic clinical workflows, governance models, provider adoption, staffing alignment, and operational performance.
Translate client pain points into Epic enhancement strategies, future-state workflow designs, and prioritized improvement roadmaps.
Identify opportunities to improve documentation completion, care coordination, provider satisfaction, patient access to care, quality outcomes, and productivity metrics.
Supervise associates and senior associates by reviewing work quality, providing coaching, assigning tasks, and supporting career development.
Support proposal development, RFP responses, scopes of work, client presentations, staffing plans, and effort estimates.
Help create and maintain delivery templates, tools, standards, methodologies, and reusable practice assets.
Participate in interviewing, onboarding, and coaching Epic consultants.
Contribute to practice growth through delivery outcomes, trusted client relationships, and identification of expansion opportunities.
Travel as needed for client engagements (25%–75%).