Supervisor, Environmental Services

Resorts World Las Vegas • Las Vegas, NV

5d • Onsite

About The Position

The Environmental Services Supervisor is responsible for cleanliness in the day-to-day operations of all public areas at Resorts World Las Vegas, including the hotel exterior. The role supervises, inspects, trains, and evaluates assigned casino and utility porter team members to maintain high standards of cleanliness and sanitization.

The supervisor coordinates public-area cleaning and inspections, oversees outside services such as pest control and window cleaning, and manages trash and recycling activities. The role also supports emergency cleaning in accordance with OSHA and company standards, monitors staffing and floor coverage, distributes supplies, responds to communications, and reports maintenance issues and property damage or loss. The position requires guest-focused service, adherence to company and department procedures, and leadership and mentoring of team members.

Team members are expected to take personal ownership of safety, security, cleanliness, and guest experience, and to follow the company’s five core non-negotiable responsibilities.

Requirements

• At least 21 years of age.
• High School Diploma or equivalent.
• At least one year of Environmental Services or Public Area experience.
• Working knowledge of proper cleaning techniques and chemical handling requirements.
• Ability to set and achieve high performance standards under strict deadlines.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to communicate effectively in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
• Ability to successfully lead and mentor a team.
• Proof of eligibility to work in the United States.
• Ability to comply with policies and procedures, the job description, daily memorandums, chemical labels (SDS), and other instructions.

Nice To Haves

• At least one year of leadership or management experience in a similar or related field.
• Previous experience working in a large, luxury resort setting.

Responsibilities

• Supervise the day-to-day cleaning of all public areas.
• Conduct routine inspections of hotel public, interior, and exterior areas, including lobbies, restaurants, lounges, spa, offices, pool, washrooms, gardens, pathways, corridors, hotel perimeter, locker rooms, staircases, and nightclubs.
• Conduct team updates for all team members.
• Supervise and coordinate outside services, including pest control and window cleaning, and oversee the trash and recycling program.
• Clean public areas during emergencies and follow OSHA and Resorts World Las Vegas protocols.
• Follow company rules and regulations and department policies and procedures.
• Perform or oversee maintenance tasks to keep carpet and hard flooring maintained on schedule and to departmental standards.
• Anticipate guest needs, respond promptly, and acknowledge guests.
• Report maintenance defects and follow up with the facilities department.
• Check team member grooming standards according to the department handbook.
• Inform management of damage, theft, or loss involving hotel property.
• Manage and train casino porters and utility porters.
• Inspect interior and exterior areas when work is supplemented by a third-party vendor.
• Provide feedback on team member performance and report disciplinary problems to the Senior Public Area Manager.
• Review schedules and sign-in sheets for changes and call-ins, allocate staffing resources, and document tardiness and absences.
• Distribute supplies to public areas, casino porters, and utility porters at the beginning of each shift and promote responsible inventory use.
• Respond appropriately to calls on radios and cellphones.
• Monitor team member break and lunch schedules while maintaining floor coverage by section or assigned area.
• Contact vendors as needed.
• Ensure required licensing is maintained and updated.
• Use a personal device or cellular phone for job-related operational tasks, duties, and review of company documents.
• Perform other job-related duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED