Supervisor - Environmental Services

NYU Langone Health • New York, NY

2d • $66,300 - $85,000 • Onsite

About The Position

NYU Langone Health is seeking a Supervisor for Environmental Services to provide day-to-day operational leadership and direct supervision of Buildings & Grounds and Waste Management personnel supporting the Manhattan campus. This role is responsible for staffing, scheduling, employee performance, service quality, vendor performance, and continuity of essential services. The Supervisor will oversee contracted services, lead quality assurance activities, resolve operational issues, and coordinate seasonal and emergency operations. A weekly on-call rotation is required for off-hours support.

Requirements

• Bachelors degree required
• Three years of Environmental Services experience, including at least three years in a supervisory capacity; or six years of progressively responsible related experience.
• Experience must include cleaning operations and/or supervision in hospitals, including Article 28 facilities, ambulatory care centers, research laboratories, schools, administrative offices, and clinical environments.
• Strong verbal and written communication, organizational, problem-solving, decision-making, and interpersonal skills required.
• Proficiency with relevant computer applications and systems, including work-order and operational management systems, required.
• Valid drivers license required.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• Experience managing cleaning vendors and service contracts preferred.
• Experience with Maintenance Connection or similar systems preferred.

Responsibilities

• Supervise Buildings & Grounds and Waste Management personnel, including staffing, scheduling, work assignments, attendance, payroll, training, coaching, performance management, and employee development.
• Establish clear expectations and hold staff accountable for performance and service standards.
• Oversee daily Environmental Services operations, ensuring consistent, high-quality cleaning and window-cleaning services in accordance with established standards, specifications, infection prevention requirements, and contractual obligations.
• Manage vendor accounts and contracted services, monitoring service quality, performance, responsiveness, and compliance.
• Conduct regular performance reviews, address deficiencies, and ensure timely corrective action.
• Maintain cleaning and window-cleaning specifications and conduct Quality Assurance inspections to evaluate performance, identify deficiencies, and implement corrective actions and continuous improvement initiatives.
• Build effective relationships with clients, vendors, and internal stakeholders.
• Respond to service concerns, coordinate special requests, and ensure timely and satisfactory resolution of issues.
• Review vendor invoices, resolve discrepancies, and process payments.
• Support the departments annual operating budget, inventory control, and management of departmental vehicles and equipment in accordance with applicable requirements.
• Plan and manage staffing and operational coverage, adjusting schedules, assignments, and resources to meet changing operational needs and maintain continuity of essential services.
• Participate in the development and implementation of programs, procedures, and operational initiatives.
• Respond to service requests through Maintenance Connection and coordinate timely resolution with staff and contractors.
• Lead operational response to emergencies and severe weather events, including flooding, snow, and icy conditions.
• Coordinate staffing, vendors, equipment, and resources and make timely operational decisions to maintain safe and effective operations.
• Participate in a weekly on-call rotation, providing leadership, decision-making, and operational support during off-hours.
• Promote accountability, teamwork, customer service, safety, and continuous improvement while ensuring compliance with applicable organizational, regulatory, and operational requirements.
• Conduct site inspections

Benefits

• financial security benefits
• a generous time-off program
• employee resources groups for peer support
• holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager