Supervisor - Eligibility & Enrollment

firstsourc•Columbus, OH

1d•Hybrid

About The Position

The Eligibility Supervisor is responsible to assist the Department Manager in overseeing the employees who are either on-site in a hospital or within an office. This individual will assist the Department Manager with other duties such as evaluating the progress of the staff, maintaining employee records, quality assurance, etc. This is a hybrid role requiring the candidate to be onsite at the hospital location four days a week, with the remaining time allocated for remote work.

Requirements

Bachelor’s degree or equivalent experience is required
Ability to effectively work and communicate with coworkers, staff, and clients
Ability to always present oneself in a professional and courteous manner
Working knowledge of Personal Computers
Demonstrate initiative and creativity in fulfilling job responsibilities
Excellent written and verbal communication skills
Ability to prioritize multiple tasks in a busy work environment
Must demonstrate strong leadership abilities

Responsibilities

Lead, supervise and develop departmental teams
Oversee and direct the daily activities of the staff
Coordinate account inventories and report daily/weekly to the Department Manager
Prepare and conduct staff training
Maintain time and attendance records for staff
Problem solve operational issue
Conduct performance reviews
Assist with hiring
Delegation and inspection of workflows
Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
Coordinate overtime with the Department Manager to accommodate workloads
Meet goals and objectives as assigned by management
Report and document employee disciplinary problems to the Department Manager
Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
Maintain awareness of and actively participate in the Corporate Compliance Program
Assist with other projects as assigned by management