Team Lead - Eligibility & Enrollment

firstsourc•Columbus, OH

2d•$24•Hybrid

About The Position

The Eligibility & Enrollment Team Lead is responsible for assisting the Department Manager or Supervisor. This role involves assisting with employee training, answering questions, and tracking time/attendance, while also maintaining their own assigned workload. The Team Lead will oversee and direct the daily activities of the Eligibility staff, provide daily/weekly account reports, prepare and conduct staff training, and maintain time and attendance records. They will also be responsible for delegation and inspection of workflows, coordinating responsibilities during employee absenteeism or heavy workloads, meeting assigned goals, reporting employee disciplinary issues, maintaining good working relationships with state and federal agencies, assisting other patient representatives, and directing the workflow for the unit. Additionally, the role includes screening patients for eligibility programs, identifying patient needs and directing them to appropriate agencies, initiating application processes, advising patients on assistance programs, documenting patient accounts in the CUBS system, assessing application status, processing escalated calls, adhering to company policies, participating in the Corporate Compliance Program, and overseeing client inventories for assigned hospitals.

Requirements

High school diploma or equivalent is required.
Excellent written and verbal communication skills.
Demonstrated leadership abilities.
Ability to present oneself in a professional and courteous manner at all times.
Ability to stay on task with little or no management supervision.
Demonstrate initiative and creativity in fulfilling job responsibilities.
Ability to prioritize multiple tasks in a busy work environment.
Strong working knowledge of personal computers including Microsoft Office.

Nice To Haves

Bachelor’s Degree preferred.
1 – 3 years’ experience in a leadership role is preferred
1 – 3 years’ experience in a healthcare eligibility role (government or hospital) preferred

Responsibilities

Oversee and direct the daily activities of the Eligibility staff in office or onsite at a client location.
Provide daily/weekly account reports to the Department Manager.
Prepare and conduct staff training.
Maintain time and attendance records for staff.
Delegation and inspection of workflows.
Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
Meet goals and objectives as assigned by management.
Report and document employee disciplinary problems to the department manager.
Maintain good working relationships with state and federal agencies.
Assist other patient representatives in the unit with questions they have regarding how to work accounts.
Direct the workflow for the unit.
Screen patients for eligibility programs on the state and Federal levels.
Identify all areas of patients’ needs and direct them to the appropriate agency for assistance.
Start the application process when possible.
Advise patients regarding assistance programs.
Record thorough and accurate documentation on patient accounts in the CUBS system.
Assess the status and progress of applications.
Process escalated calls.
Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Oversee the client inventories for the hospitals assigned to the unit and be proactive in resolving issues.