Supervisor, EHR Support

Signature Health Inc • Willoughby, OH

2d • Onsite

About The Position

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits: Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more. Robust earned paid time off program (PTO). Federal Loan Forgiveness Program (available on eligible roles). Professional Development Support.

SCOPE OF ROLE
Reporting to the Senior Manager, EHR Operations and Clinical Informatics, the Supervisor, EHR Support will support the successful ongoing training and management within the EHR team. The Supervisor, EHR Support will be responsible for effectively managing direct reports, supporting end users through helpdesk calls and tickets, communicating and testing upgrades, implementations, initiatives, and changes, and training staff on Epic workflows. The Supervisor, EHR Support will be an Epic subject matter expert, providing quality customer service to end users and patients, learning and teaching Signature Health workflows, and helping to optimize Epic for the organization.

Requirements

• Bachelor’s degree required.
• 3-5 years’ experience working with an EHR system required; EPIC experience required.
• Experience managing competing priorities and delegating work to the team as appropriate.
• Sufficient dexterity to operate a PC and other office equipment.

Nice To Haves

• 1 year Supervisory experience preferred.
• Epic Certification Preferred.
• Previous experience managing software implementation projects including: running project meetings, documenting requirements, user acceptance testing, preferred.

Responsibilities

• Effectively manage and oversee the daily objectives of direct reports.
• Be actively engaged when overseeing team member’s individual performance, including ongoing coaching, development, and annual reviews.
• Actively lead team meetings and process improvement initiatives to continuously improve work productivity, quality and efficiency of the team and software.
• Partner with the Senior Manager, EHR Operations and Clinical Informatics for ongoing execution of employee training, support for system implementation, growth, and enhancement initiatives, and workflow reengineering.
• Create EHR training materials, troubleshoot, test and communicate EHR updates, outages, and enhancements, work on organizational projects and initiatives, and complete system maintenance, build, and access tasks as needed.
• Respond to helpdesk calls and tickets in a timely manner while providing great customer service and following through to ensure an adequate resolution to the problem or request.
• Provide formal and informal implementation guidance, project management support, integration, EHR and patient portal training, and change management support tasks in a dynamic and interpersonal setting.
• Partner with other departments and vendors as needed to troubleshoot technical issues that arise or to collaborate on projects.
• Support third party applications that are ancillary to the EHR and the delivery of services like patient messaging, telehealth, e-prescribing, inventory management, etc.
• Comply with all agency policies and procedures, complete all compliance training provided by Signature Health, and maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
• Complete all documentation requirements, participate in all assigned staff meetings and staff development programs, and demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
• Other duties as assigned.

Benefits

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Professional Development Support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level