EHR Support Technician

Behavioral Health Services North Inc•Plattsburgh, NY

2d•Onsite

About The Position

BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team! Your role at BHSN: As a Database Technician at BHSN, you will primarily be devoted to developing and supporting the agency's EMR, myAvatar as well as supporting agency programs as well as management.

Requirements

Computer skills ( e.g. Microsoft Office Suite or other applications)
Strong verbal and written communication skills and comfortable presenting to audiences
Ability to take initiative and manage multiple detailed tasks in a fast paced and dynamic environment
Healthcare work experience

Nice To Haves

Experience with Crystal Report writing
User experience or familiarity of myAvatar a plus

Responsibilities

Manage, gather and document business requirements based upon program requirements and known system functionality
Manage creation of new forms and processes within Avatar.
Work with programs to achieve business objectives
Manage development of process improvement opportunities and efficiencies
Manage development of documentation for best practices in methodology
Perform testing as necessary; ensuring proper configuration management and change control processes
Manage training, coaching, guiding and mentoring Avatar Users
Manage identifying, resolving and report solution status, analyze data to determine configuration readiness
Aggregate data across multiple systems to create reports, dashboards, etc. to be used to make informed business decisions
Other duties as assigned.