EHR Support Technician

Behavioral Health Services North Inc • Plattsburgh, NY

1d • $53,000 - $55,000 • Onsite

About The Position

BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team! As a Database Technician at BHSN, you will primarily be devoted to developing and supporting the agency's EMR, myAvatar as well as supporting agency programs as well as management.

Requirements

• Computer skills (e.g. Microsoft Office Suite or other applications)
• Strong verbal and written communication skills and comfortable presenting to audiences
• Ability to take initiative and manage multiple detailed tasks in a fast paced and dynamic environment
• Healthcare work experience
• Experience with Crystal Report writing

Nice To Haves

• User experience or familiarity of myAvatar a plus

Responsibilities

• Manage, gather and document business requirements based upon program requirements and known system functionality
• Manage creation of new forms and processes within Avatar.
• Work with programs to achieve business objectives
• Manage development of process improvement opportunities and efficiencies
• Manage development of documentation for best practices in methodology
• Perform testing as necessary; ensuring proper configuration management and change control processes
• Manage training, coaching, guiding and mentoring Avatar Users
• Manage identifying, resolving and report solution status, analyze data to determine configuration readiness
• Aggregate data across multiple systems to create reports, dashboards, etc. to be used to make informed business decisions
• Other duties as assigned.

Benefits

• Generous benefits, including personalized health coverage, paid time off, and holiday pay
• Working within our community, making a real impact, working alongside passionate colleagues
• Accessible leadership team, coaching for your growth, and ample training opportunities
• With BHSN University, we provide our team members with continuous learning, mentorship, and internal education opportunities to encourage our team to continue discovering and innovating
• As a rapidly growing organization, there are endless opportunities to grow within the organization
• Community discounts, loan forgiveness & more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed