Supervisor, DSD Delivery

Mondelēz International•Streetsboro, OH

5d•Onsite

About The Position

The Supervisor, DSD Delivery is a frontline leadership role responsible for daily tactical execution of branch operations and broader customer service and logistics strategies for the delivery business. The supervisor drives core performance indicators, coaches delivery drivers, works with customers, manages standard work processes for the IDSD Delivery Pillar, and balances service with cost management. The role also serves as Driver Methods Lead, supporting first-level DMS meetings in the field, and schedules routes while ensuring compliance with hours-of-service and DOT requirements. This frontline, non-union supervisor leads daily DSD delivery operations across a multi-site network, overseeing approximately 29 drivers based in Streetsboro, Ohio; Altoona, Pennsylvania; and Pittsburgh, Pennsylvania. The role manages day-to-day order and route plans, inventory, employee performance, and communications with internal and external stakeholders. It drives safety, service, cost, and people objectives; develops employees; and coordinates with cross-functional partners in warehousing, inventory, safety, and transportation. The position is 100% onsite on a third shift schedule, 11:00 PM–9:00 AM, Monday through Friday. Minimal travel is required, approximately two to three times per year to other operational sites or regional meetings. The base salary range is $77,600 to $106,700, with eligibility for a performance-based bonus program.

Requirements

High school diploma or equivalent required.
Two to five years of field logistics experience.
Organizational ability.
Team and people development skills.
Understanding of the consumer-packaged goods (CPG) industry.
Ability to meet the stated onsite third-shift schedule: 11:00 PM–9:00 AM, Monday through Friday.

Nice To Haves

Educational background in business, logistics, or a related field; recommended but not required.
Practical supervisory experience and leadership capability in logistics or distribution.
Collaborative approach to working across warehousing, inventory, safety, and transportation teams.

Responsibilities

Manage day-to-day plans, including order and route management, inventory management, employee performance, and daily communication with internal and external customers and stakeholders.
Drive key performance indicators in safety, service, cost, and people.
Coach delivery drivers, work with customers, and manage standard work processes for the IDSD Delivery Pillar while optimizing service and managing costs.
Serve as Driver Methods Lead and support first-level DMS meetings in the field.
Schedule routes to drivers and ensure compliance with hours-of-service and DOT requirements, including breaks and hours.
Develop plans to reduce branch incidents and accidents, support successful roadside inspections and branch safety audits, hold monthly safety/SHAPE meetings, and ensure compliant pre- and post-trip inspections.
Ensure accurate order fills, route compliance, and on-time store deliveries.
Participate in cross-functional meetings with Demand/Fulfillment Planning, Retail Teams, Customer Teams, and HQ Support.
Reduce delivery cost per case by executing annual productivity plans and lean six sigma/BPE projects, and maintain loss-prevention processes related to waste and employee performance.
Identify supply-chain opportunities and ensure issues are addressed in strategic and tactical plans.
Source, onboard, develop, coach, and manage direct reports and branch teams across delivery and cross-dock operations.
Create and execute employee development plans and support individual career goals.
Manage local hourly union and non-union employees, including coaching, development, and discipline, and develop relationships with local labor unions.
Monitor and manage delivery KPIs including driver safety incidents and accidents, DUPH, overtime percentage, high-risk driver reviews, ePOD percentage, outbound reporting completion, pre/post-trip compliance, HCC usage, on-time delivery, indirect hours, and Driver Methods percentage.