Supervisor, DSD Delivery
About The Position
The Supervisor, DSD Delivery is a frontline leadership role responsible for the day-to-day tactical execution of branch operations and broader customer service and logistics strategies for delivery operations. The position leads daily DSD delivery operations across a multi-site network, overseeing approximately 29 delivery drivers based in Streetsboro, Ohio; Altoona, Pennsylvania; and Pittsburgh, Pennsylvania. It is a frontline non-union supervisor role. The supervisor manages order and route plans, inventory, employee performance, and communications with internal and external customers and stakeholders. The role drives safety, service, cost, and people KPIs; coaches delivery drivers; works with customers; manages standard work processes for the IDSD Delivery Pillar; schedules routes in compliance with hours-of-service and DOT requirements; and serves as the Driver Methods Lead supporting first-level field DMS meetings. The role sources, onboards, develops, coaches, and manages branch employees across delivery and cross-dock operations, including local hourly union and non-union employees. It collaborates with local branch teams, people and labor relations teams, demand and fulfillment planning, retail sales, headquarters support functions, and external fleet maintenance and facilities vendors. The position is 100% onsite on the third shift, 11:00 PM–9:00 AM, Monday through Friday, with minimal travel of approximately two to three times per year.
Requirements
- 2–5 years of field logistics experience.
- High school diploma or equivalent.
- Organizational ability.
- Team and people development capability.
- Understanding of the consumer-packaged goods (CPG) industry.
- Practical supervisory experience and leadership capability in logistics or distribution; these will take priority over formal degree requirements.
- Ability to work onsite on the third shift, 11:00 PM–9:00 AM, Monday through Friday.
- Ability to travel minimally, approximately two to three times per year to other operational sites or regional meetings.
Nice To Haves
- Educational background in business, logistics, or a related field (recommended but not required).
- Collaborative approach to align with cross-functional teams across warehousing, inventory, safety, and transportation.
Responsibilities
- Manage day-to-day order and route plans, inventory management, employee performance, and daily communication with internal and external customers and stakeholders.
- Drive key performance indicators in safety, service, cost, and people.
- Coach delivery drivers, work with customers, manage standard work processes for the IDSD Delivery Pillar, and optimize service while managing costs.
- Schedule routes for drivers and ensure compliance with hours-of-service and DOT requirements, including breaks and hours.
- Serve as Driver Methods Lead and support first-level DMS meetings in the field.
- Develop and execute plans to reduce branch incidents and accidents, support successful roadside inspections, hold monthly safety/SHAPE meetings, ensure compliant pre- and post-trip inspections, and conduct branch safety audits.
- Ensure accurate order fills, route compliance, and on-time store deliveries; participate in cross-functional planning and retail meetings.
- Drive low cost per case by executing annual productivity plans and lean six sigma/BPE projects, maintaining the loss prevention network, and managing waste and employee performance.
- Identify supply chain opportunities and ensure issues are addressed in strategic and tactical plans.
- Source, onboard, and develop direct reports and branch teams through classroom learning, on-the-job training, work-withs, and other settings across delivery and cross-dock operations.
- Coach direct reports, create and execute development plans, and support individual career goals.
- Manage local hourly union and non-union employees, including coaching, developing, and disciplining employees, and developing relationships with local labor unions.
- Oversee and manage approximately 29 delivery drivers across Streetsboro, Altoona, and Pittsburgh.
Benefits
- Health insurance
- Wellness and family support programs
- Life and disability insurance
- Retirement savings plans
- Paid leave programs
- Education-related programs
- Paid holidays
- Vacation time
- Competitive bonus program with potential for overachievement based on performance and company results
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
