Supervisor - Direct Care Lead - CA

YAI • Fortuna, CA

1d • Onsite

About The Position

The Supervisor - Direct Care Lead will assist the Program Administrator (PA) with the day-to-day oversight of the residence. This role involves supervising assigned direct support staff, ensuring tasks are performed in accordance with all applicable requirements, and implementing immediate corrective actions when needed. The position also involves consulting with program leadership, clinical staff, and external providers to ensure top-quality care. The Supervisor will ensure appropriate supervision levels to protect the health, safety, and habilitation of individuals, utilizing support skills for those with moderate to complex needs and implementing behavior support plans. This role requires demonstrating professionalism and performing direct care responsibilities as needed. The Supervisor will also assist with smooth program operations by overseeing systems such as staff scheduling, daily shift reports, and maintaining tracking logs. They will provide effective leadership, foster a positive work environment, and directly supervise assigned staff, communicating rules and policies consistently. Performance assessment and feedback will be provided to direct reports, ensuring completion of all applicable training. The Supervisor will actively participate in the hiring process, interview, select, and develop qualified staff, and manage staff status and work hour changes. Accurate timekeeping and payroll support are essential, as is maintaining and documenting inventory of supplies and medications. The role supports interdisciplinary team meetings and serves as Facility Manager on assigned shifts, responsible for drills and physical plant checks. The Supervisor will support the completion and maintenance of all individual treatment paperwork and records, complete incident reporting, and manage financial ledgers. Active participation in program-specific meetings and leading shift meetings is expected. Driver certification and training for DSP-RBTs, including transporting individuals, is also a responsibility. Compliance with all Federal, State, Local, and oversight agency laws, rules, and regulatory requirements, including HIPAA, is mandatory. The Supervisor must complete and maintain all necessary trainings and certifications.

Requirements

• 21 years of age or older
• High school diploma or its educational equivalent
• At least one (1) year of prior experience providing direct care to individuals with developmental disabilities (I/DD) with challenging behavior service needs
• At least six (6) months of supervisory or lead experience in I/DD, mental health or other related field
• Documented completion of State of California Direct Support Professional Training (DSPT) Year 1 and Year 2 courses
• Hold, or obtain within sixty (60) days of appointment, certification as a Registered Behavior Technician and maintain for duration of assignment; unless otherwise qualified as a Licensed Psychiatric Technician (LPT) or Qualified Behavior Modification Professional
• Hold, or obtain within fifteen (15) months of employment, certification from State of California as either a: Group Home Administrator (for assignments to children’s homes) or Adult Residential Facility Administrator (for assignments to adult homes)
• Valid Driver’s License
• Familiarity with California’s Lanterman Act and Title 17 and 22 regulations
• Successful completion of Facility Manager Training within 30 days of appointment
• Completion of the Residential Services Orientation through the program’s Regional Center
• Hold, or obtain through employer-provided training. CPR/First Aid, Ukeru and CPI certifications and recertify annually
• Completion of annual continuing education units (CEUs) for professional development through competency-based training as required by Titles 17 & 22
• Strong interpersonal and problem-solving skills
• Ability to contribute to a healthy work environment and shape a positive work culture and team dynamics
• Supervisory and leadership skills, including the ability to effectively communicate deadlines and clear expectations and to coach staff through hands-on support
• Well-developed written and verbal communication skills
• Ability to manage multiple tasks and priorities while quickly addressing changing needs to plan and effectively meet programmatic needs
• Highly flexible, with willingness to take initiative
• Proficiency with computers and Microsoft Office Suite and ability to quickly learn electronic systems including Workday and electronic medical record/documentation systems (DA, BA, etc.) to complete tasks
• Ability to work a flexible schedule, including remaining on shift to provide coverage and/or to facilitate coverage needs for direct care coverage as needed or providing coverage at another program on occasion, if requested
• Ability to meet essential physical demands of position including frequent walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms; use hands to handle, finger or feel objects, tools or controls; assisting with lifting/moving individuals of any weight with assistance of mechanical lifts or other equipment and/or pushing individuals in wheelchairs; lifting and/or moving up to 25 pounds or running on occasion; having the physical capacity to work with and implement emergency interventions as per the person’s Individual Behavior Support Plan and Individual Emergency Intervention Plan, if/as needed, including lifting/moving individuals of any weight with or without assistance of equipment and/or other staff

Nice To Haves

• Bachelor’s degree in human services field strongly preferred
• Current Group Home or Adult Residential Facility Administrator Certificate issued by the State of California, as applicable for assigned program
• Previous experience providing direct support to individuals with intellectual and developmental disabilities (I/DD) in the population to be supported
• Supervisory experience in a residential or crisis setting

Responsibilities

• Assists Program Administrator (PA) with day-to-day oversight of residence through supervision of assigned direct support staff and those on shift.
• Ensures DSP-RBTs and Back-up Leads assign duties and ensure staff perform tasks in accordance with all applicable requirements.
• Observes and assists with tasks, implementing immediate corrective actions when needed and reporting, tracking and/or escalating issues or concerns of persons supported and staff.
• Consults with program leadership, clinical staff, external consultants, community providers and other program staff to ensure streamlined and top-quality care for individuals.
• Ensures services are provided in accordance with agency philosophy and department practices and in line with Federal, State, Local and regulatory requirements.
• Ensures the appropriate, therapeutically documented level of supervision in all settings to ensure and protect the health, safety and habilitation of the people we support in accordance with each person’s individualized service and behavior support plans through direct support and/or oversight of staff.
• Utilizes support skills for people with moderate to complex levels of need and implements plans of protective oversight, as well Individual Behavior Support Plans (IBSPs)/ Individualized Program Plans (IPPs) for all people we support in a clean, safe and organized therapeutic environment and ensures appropriate implementation by direct support staff on shift.
• Demonstrates and models professionalism and all skills of Direct Support Professional - Registered Behavior Technician with a person-centered and trauma-informed approach and provides coverage, regularly performing all direct care responsibilities as indicated in DSP-RBT job description, as needed.
• Assists with ensuring smooth program operations by maintaining oversight and compliance of systems including scheduling staff, completing daily shift reports, ensuring required postings are visible and replaced if damaged, and ensuring tracking logs are maintained.
• Provides effective leadership on shift and develops a team that provides quality care and positive outcomes by establishing a work environment that is free from harassment and discrimination and fostering an open-door policy, using participatory management to maintain direct relationships with staff and bolster morale.
• Directly supervises assigned DSP-RBTs and Back-up Leads and others working during shifts, communicating and consistently applying all rules, standards and policies with staff, regularly directing activities to ensure the needs of the people we support are met.
• Regularly assesses work performance and provides feedback to direct reports through ongoing supervision, observation and development, ensuring completion and appropriate documentation of all applicable training, education and credentials in electronic and paper files in accordance with all applicable requirements.
• Actively participates in the hiring process with PA, interviewing, selecting and developing qualified staff and scheduling staff accordingly to maintain coverage on shift, with consideration for scheduled time off, unscheduled absences and operational needs, including community or off-site activities.
• Initiates, reviews or approves staff status and work hour changes, promotions, demotions, transfers, terminations and/or other adjustments for staff, ensuring changes are appropriately submitted in Workday in a timely manner.
• Ensures timekeeping records and approvals through Workday are completed accurately and on a timely basis to support payroll processing; identifies concerns with attendance, work hours and/or time tracking, resolving with staff or coordinating resolutions and coverage with PA, when needed.
• Maintains and appropriately documents inventory and storage of food, household and toiletry supplies and over the counter medications including controlled medications, in collaboration with PA and other shift leads, in accordance with applicable regulations and policies.
• Supports and/or facilitates interdisciplinary team meetings to ensure effective communication and coordination of care with circles of support.
• Serves as Facility Manager for residence on assigned shifts with responsibility for conducting and accurately documenting all drills and completing daily/weekly physical plant checks and water temperature log in accordance with Title 22, Title 17 and agency standards; uploads work orders to housing developer for maintenance issues, as needed.
• Supports the completion and maintenance of all paperwork and written records related to individual treatment, reviewing to ensure compliance by DSP-RBT staff in recordkeeping in appropriate systems, before shift’s end.
• Completes all incident reporting, including Special Incident Reports and makes all required notifications as per regulations; contacts necessary vendors for property damages and notifies the PA.
• Manages and accurately documents financial ledgers of the people we support.
• Actively participates in program and person-specific meetings including but not limited to shift reports, Interdisciplinary Behavioral Support Team (IBST), staff meetings, refreshers, staff trainings, debriefing and/or leadership meetings and leads shift meetings to ensure communication of updates to assigned staff.
• Provides driver certification and training to DSP-RBTs including driving facility van to transport people we support and following checklist.
• Complies with and ensures that staff complies with all Federal, State, Local and/or other oversight agency laws, rules, regulatory or program requirements, including the Health Insurance Portability and Accountability Act (HIPAA).
• Completes and maintains all necessary trainings and certification/license requirements based on program and position to ensure compliance with YAI policies and licensing regulations, as needed and applies skills.
• Performs all other duties as assigned including performing all duties of Lead RBT/LPT and/or DSP-RBT to provide coverage, as needed.

Benefits

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED