Supervisor-Digestive Health

Fisher-Titus Medical Center•Norwalk, OH

1d•Onsite

About The Position

The Digestive Health Office Supervisor leads daily front- and back-office operations for a high-volume GI practice, ensuring exceptional patient access, safe and efficient clinic flow, and compliant coordination of endoscopy procedures. This role directly supervises patient access staff (front desk, call center), medical assistants, and care coordinators; partners closely with providers, sterile processing/reprocessing teams, anesthesia, and the endoscopy center; and drives performance in scheduling accuracy, prior authorization, revenue cycle capture, and patient experience.

Requirements

High-volume GI practice experience
Experience with patient access, clinic flow, and endoscopy procedure coordination
Supervisory experience
Proficiency in scheduling accuracy, prior authorization, revenue cycle capture, and patient experience
Experience with Cerner

Responsibilities

Oversee daily clinic operations (check-in/out, rooming readiness, MA assignments, templating, add-ons) to meet provider productivity and cycle-time targets.
Manage GI procedure scheduling, verify indications, prep instructions, bowel prep distribution, and procedure readiness; minimize cancellations/no-shows.
Coordinate with endoscopy center on block utilization, case sequencing, pre-op requirements, and post-procedure follow-up workflows.
Ensure accurate, teach-back-based patient education on prep, diet, medication holds (e.g., anticoagulants, GLP-1s per practice policy), ride requirements, and arrival times.
Monitor waitlists; execute outreach campaigns for open blocks or late cancellations to optimize access.
Supervise referral intake, triage, and scheduling for clinic visits and procedures; ensure timely chart prep and completion of pre-reqs (labs, imaging, pathology, prior GI records).
Maintain scheduling templates aligned to provider preferences and payer rules; enforce slot utilization standards and patient readiness checks.
Oversee prior authorization and benefits verification for procedures, biologics/infusions, motility testing, and diagnostics.
Lead RL reporting, service recovery, conduct safety huddles and monthly audits (prep instruction accuracy, consent readiness, med reconciliation flags).
Assist manager in conducting 1:1s and huddles; set clear goals and development plans; recognize performance; address performance gaps promptly and fairly.
Foster a culture of empathy, inclusion, accountability, and continuous improvement.
Ensure accurate registration, insurance capture, referrals, authorizations, medical necessity documentation, charge reconciliation, and daily close procedures.
Use Cerner to optimize workflows
Monitor clinical pools, intake coordinator pool, admin pool