Supervisor, Dealer Support Admin

Yamaha Careers•Buena Park, CA

3d•Hybrid

About The Position

A DSS Administrator is responsible for the support of Channel partner customers and programs. Effectively resolving opportunities while nurturing relationships and protecting brand credibility.

Requirements

Proficient in Microsoft Office Suite
ERP System experience
CRM experience
Administrative Procedure experience

Nice To Haves

Experience working within a cross-functional, matrix environment
Experience in expense control, including timekeeping
Salesforce experience
Tableau or similar database software experience
Demonstrated success across all YCA Sales channels
People management

Responsibilities

Resolve escalated Channel Partner issues
Manage time keeping and expense
Update Team metrics
Process and knowledge transfer of Dealer Setup and Maintenance requests while working with internal and external stakeholders
Process and knowledge transfer of Loan Management transactions and supports annual loan verification audit
Support and process of cross departmental SharePoint approvals and channel partner exclusive programs
Support Salesforce case workload

Benefits

Medical
Vision
Dental
LTD
Life-Insurance
401k with match AND automatic contributions
Performance based bonus program
Robust employee wellness programs including free music lessons
Generous Wellness reimbursement program
Tobacco cessation reward program
Private concerts from award winning artists
Discounted hotel, travel, entertainment, and other attractions
Flexible work options (including hybrid schedule)
Employee product purchase program
Casual dress
Vacation, sick-time and personal floating holidays
Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events