Customer Support Admin Supervisor

Caesars Entertainment • Las Vegas, NV

4d • Onsite

About The Position

As the Customer Support Admin Supervisor, you will be responsible for supervising the Customer Admin Support department, ensuring that service levels are met and exceeded, contacts are recorded for reporting purposes, and that contact quality is of a high standard. You will also, supervise your own group of Customer Support Admins, meeting monthly to review team, grading calls, coaching, and setting targets for improvement.

Requirements

• Supervising the Customer Admin Support department
• Ensuring that service levels are met and exceeded
• Ensuring contacts are recorded for reporting purposes
• Ensuring contact quality is of a high standard
• Supervising your own group of Customer Support Admins
• Meeting monthly to review team, grading calls, coaching, and setting targets for improvement

Responsibilities

• Supervising the Customer Admin Support department
• Ensuring that service levels are met and exceeded
• Ensuring contacts are recorded for reporting purposes
• Ensuring contact quality is of a high standard
• Supervising your own group of Customer Support Admins
• Meeting monthly to review team, grading calls, coaching, and setting targets for improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed