Supervisor, Dealer Support Admin

Yamaha Corporation•Buena Park, CA

17h•Hybrid

About The Position

A DSS Administrator is responsible for the support of Channel partner customers and programs. Effectively resolving opportunities while nurturing relationships and protecting brand credibility.

Requirements

Proficient in Microsoft Office Suite
ERP System experience
CRM experience
Administrative Procedure experience
Brand Ambassador – Non marketing: Service as a representative of the Yamaha brand
Business Acumen – YCA: Understand how the business works, including how YCA makes money and achieves goals
Customer/Dealer Problem Resolution: Gather information towards appropriate solutions
Data Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports that meet information needs and enable decision making
Department Technology and Systems: Understand and can effectively use department technology and systems to perform work
Process Improvement: Use a systematic approach to close process or system performance gaps through streamlining and cycle time reduction
Product Knowledge – Operations: Possess detailed knowledge of Yamaha’s products and services
Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
Customer Focus
Instills Trust
Drives Results
Manages Conflict
Develops Talent
Ensures Accountability

Nice To Haves

Experience working within a cross-functional, matrix environment
Experience in expense control, including timekeeping
Salesforce experience
Tableau or similar database software experience
Demonstrated success across all YCA Sales channels
People management

Responsibilities

Ensure customer satisfaction and Yamaha’s brand strength
Contribute and support achievement of corporate sales and departmental monthly budget
Ensure achievement of departmental KPI’s and goals while maintaining metrics
Attract, engage, and develop team members within the department
Achieve service delivery expectations through effective order processing oversight
Resolve escalated Channel Partner issues
Manage time keeping and expense
Update Team metrics
Process and knowledge transfer of Dealer Setup and Maintenance requests while working with internal and external stakeholders
Process and knowledge transfer of Loan Management transactions and supports annual loan verification audit
Support and process of cross departmental SharePoint approvals and channel partner exclusive programs
Support Salesforce case workload

Benefits

Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
Performance based bonus program
Robust employee wellness programs including free music lessons
Generous Wellness reimbursement program
Tobacco cessation reward program
Private concerts from award winning artists
Discounted hotel, travel, entertainment, and other attractions
Flexible work options (including hybrid schedule)
Employee product purchase program
Casual dress
Vacation, sick-time and personal floating holidays
Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
Inclusive and passionate culture
We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha