Dealer Support Associate

Hudson Automotive Group•North Charleston, SC

2d•Onsite

About The Position

Excela Protect is looking for an energetic and career-motivated Dealership Support Specialist to join our growing team. As a dealer support associate (DSA) you will have the opportunity to use your clear communication style and problem-solving skills to build and maintain long lasting trusting relationships with our dealership partners. You will play a crucial role in building/maintaining the Excela Protect brand into one that evokes a feeling of deep satisfaction and brand loyalty through delivery of consistent world class service. Excela Protect is a fast-growing, technology-driven, dealer-centric administrator dedicated to revolutionizing the F&I industry. We're on a mission to deliver unmatched value to dealers and customers, challenging the status quo with transparency, efficiency, and unparalleled service. If you are an energetic person who loves working with a team, it’s time to shift your career into gear with Excela Protect!

Requirements

Strong amount of customer service experience (3-5 years preferred).
Ability to cultivate relationships at all levels and foster a trusted business partner relationship with all stakeholders (internal & external).
Ability to educate the customer/dealer on products and services.
Exhibit strong follow-up and organizational skills, in both verbal and written communication.

Nice To Haves

Customer Service driven individual
Energetic & Career motivated individual
Strong team player who thrives in a collaborative environment.

Responsibilities

Use clear communication style and problem-solving skills to build and maintain long lasting trusting relationships with dealership partners.
Play a crucial role in building/maintaining the Excela Protect brand into one that evokes a feeling of deep satisfaction and brand loyalty through delivery of consistent world class service.
Educate the customer/dealer on products and services.
Exhibit strong follow-up and organizational skills, in both verbal and written communication.