Supervisor - DC Operations - Back Half Evening Shift

American Eagle Outfitters•Goodyear, AZ

About The Position

The Supervisor - Distribution Center Operations assists in the overall management of the operation and provides strategic direction and leadership for warehouse activities associated with order fulfillment, packing, shipping, receiving, warehousing, and inventory management. The role directly supervises hourly warehouse associates and oversees operational performance, order accuracy, inventory, safety, equipment, and customer-service key performance indicators. The supervisor works with the Operations Manager and senior management to plan and communicate shift directives, maintain warehouse layout and product placement, and ensure efficient, accurate, and high-quality operations. The role also coaches and develops direct reports, maintains familiarity with operating systems and standard operating procedures, performs inventory counts, and identifies process improvements. The position may support other shifts and departments as needed. The available schedule is the back-half evening shift: Thursday, Friday, and Saturday, 5 p.m. to 5 a.m. The work involves both an office setting and a warehouse environment, where employees may stand or walk for up to 12 hours and lift or move objects up to 50 pounds.

Requirements

At least 3 years of experience in a lead or supervisor role, preferably in a fulfillment, distribution, or manufacturing environment.
Ability to adjust strategy in a fast-paced environment to achieve operational goals.
Technological proficiency; ability to use Google productivity apps such as Gmail, Calendar, Drive, Docs, Sheets, and Slides.
Ability to build a cohesive team that exemplifies Quiet Logistics' core values.
Demonstrated leadership skills to influence, implement, and manage change within the department.
Strong written and verbal communication skills.
Ability to plan, organize, manage multiple projects, and set priorities.
Ability to identify and understand issues, problems, and opportunities, with sound judgment, problem-solving, and decision-making skills.
Ability to work between an office setting and warehouse environment.
Ability to lift and/or move objects up to 50 pounds.
Ability to stand or walk continuously for up to 12 hours per day.
Ability and willingness to frequently push, pull, squat, bend, reach, and safely climb and descend stairs.
Ability to work in a warehouse climate with temperatures ranging from 55 to 80 degrees.

Nice To Haves

Bachelor's degree.
Previous experience in a retail distribution center or Third Party Logistics (3PL) environment.
Experience with an Order Management System, Warehouse Management System, or Labor Management System.

Responsibilities

Directly supervise hourly warehouse associates in a distribution center.
Manage warehouse activities such as order planning, releasing orders to the fulfillment floor, following up on assigned tasks, and ensuring packing stations complete orders on time.
Oversee incoming and outgoing shipping activities to ensure shipments are accurate, complete, and in good condition.
Assist the Operations Manager with planning, prioritizing, and communicating shift directives to meet efficiency, accuracy, and quality goals.
Partner with senior management to implement and maintain the warehouse layout and product placement.
Ensure the physical condition of the warehouse and equipment is properly maintained and documented.
Monitor customer-service key performance indicators, including order fill rates and inventory accuracy, and conduct unannounced inspections.
Coach, train, and mentor direct reports to support their personal growth and career development.
Maintain working knowledge of operating systems for the work area and update standard operating procedures as needed.
Perform cycle counts and quarterly and/or annual physical inventories, and provide inventory reports as needed.
Identify, document, and implement opportunities for continuous process improvement.
Support other shifts and departments as required.
Support safety incident investigations and corrective actions.
Maintain the security of merchandise and capital equipment in assigned departments.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Perform other duties as assigned.

Benefits

Health care benefits, including medical, vision, and dental, subject to eligibility requirements.
Wellness benefits, subject to eligibility requirements.
401(k) retirement benefits, subject to eligibility requirements.
Life and disability insurance, subject to eligibility requirements.
Employee stock purchase program, subject to eligibility requirements.
Paid time off, subject to eligibility requirements and varying by job level and type, location, employment classification, and years of service.
Paid sick leave, subject to eligibility requirements and varying by job level and type, location, employment classification, and years of service.
Parental leave and benefits, subject to eligibility requirements.
Holiday pay may be available and varies by job level and type, location, employment classification, and years of service.
Discretionary bonuses and other incentives may be provided at the company's discretion.