Supervisor - DC Operations - Back Half Evening Shift

American Eagle Outfitters•Goodyear, AZ

2d•$55,000 - $75,000

About The Position

The Supervisor - Distribution Center Operations assists with overall operation management and provides strategic direction and leadership for warehouse activities, including order fulfillment, packing, shipping, receiving, warehousing, and inventory management. The position directly supervises warehouse associates and supports efficient, accurate, and high-quality shift operations. The available schedule is the back-half evening shift: Thursday, Friday, and Saturday, 5 p.m. to 5 a.m. The supervisor works with the Operations Manager and senior management to communicate shift priorities, maintain warehouse layout and equipment, meet customer-service performance measures, coach and develop employees, maintain operating procedures, and support continuous improvement and safety. The role also performs inventory counts and reporting, supports other shifts and departments as needed, and maintains the security of merchandise and equipment.

Requirements

At least 3 years of experience in a lead or supervisor role, preferably in a fulfillment, distribution, or manufacturing environment.
Ability to adjust strategy while working in a fast-paced environment to achieve operational goals.
Technological proficiency and ability to use Google productivity applications, including Gmail, Calendar, Drive, Docs, Sheets, and Slides.
Ability to build a cohesive team and demonstrate leadership to influence, implement, and manage departmental change.
Strong written and verbal communication skills.
Ability to plan, organize, and manage multiple projects and set priorities.
Sound judgment, problem-solving, and decision-making skills, including the ability to identify and understand issues, problems, and opportunities.
Ability to work between an office setting and warehouse environment.
Ability to lift and/or move objects weighing up to 50 pounds.
Ability to stand or walk continuously for up to 12 hours per day.
Ability and willingness to frequently push, pull, squat, bend, reach, and safely climb and descend stairs.
Ability to work in a warehouse environment with temperatures ranging from 55 to 80 degrees.

Nice To Haves

Bachelor’s degree preferred.
Previous experience in a retail distribution center or third-party logistics (3PL) environment preferred.
Experience with an Order Management System, Warehouse Management System, or Labor Management System preferred.

Responsibilities

Directly supervise hourly warehouse associates in a distribution center.
Manage warehouse activities such as order planning, releasing orders to the fulfillment floor, following up on assigned tasks, and ensuring packing stations complete orders on time.
Oversee incoming and outgoing shipping to ensure shipments are accurate, complete, and in good condition.
Assist the Operations Manager with planning, prioritizing, and communicating shift directives to achieve efficiency, accuracy, and quality.
Partner with senior management to implement and maintain warehouse layout and product placement.
Ensure the physical condition of the warehouse and equipment is properly maintained and documented.
Monitor customer-service key performance indicators, including order fill rates and inventory accuracy, and conduct unannounced inspections.
Coach, train, and mentor direct reports to support personal growth and career development.
Maintain knowledge of operating systems used in the work area and update standard operating procedures as needed.
Perform cycle counts and quarterly and/or annual physical inventories, and provide inventory reports as needed.
Identify, document, and implement continuous process improvement opportunities.
Support other shifts and departments as required.
Support safety incident investigations and corrective actions.
Maintain the security of merchandise and capital equipment in assigned departments.
Carry out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Perform other duties as assigned.

Benefits

Eligible associates may receive health care benefits, including medical, vision, and dental coverage.
Wellness benefits.
401(k) retirement benefits.
Life and disability insurance.
Employee stock purchase program.
Paid time off.
Paid sick leave.
Parental leave and benefits.
Holiday pay, varying by job level and type, location, employment classification, and years of service.
Discretionary bonuses and other incentives may be provided.