Supervisor - Day Lodge
About The Position
The Day Lodge Supervisor is responsible for overseeing the daily operations of the day lodge and creating a safe, clean, welcoming, and enjoyable environment for guests. This position leads and supports lodge employees, coordinates daily activities, and ensures that guest-service and operational standards are consistently maintained. The Supervisor serves as a visible point of contact for guests and employees, responds to concerns, and collaborates with Mountain Operations, Food and Beverage, Facilities, Security, and other resort departments. This position requires a hands-on leader who can anticipate needs, resolve issues, and keep operations running efficiently during busy periods.
Requirements
- High school diploma or equivalent.
- Previous supervisory or team-lead experience in hospitality, tourism, recreation, retail, or a related customer-service environment.
- Strong customer-service and communication skills.
- Ability to address guest complaints professionally and effectively.
- Ability to lead employees and provide clear direction and feedback.
- Strong organizational and problem-solving skills.
- Ability to manage multiple priorities in a busy environment.
- Availability to work weekends, holidays, and evenings as required.
Nice To Haves
- Post-secondary education in Hospitality Management, Recreation Management, Business, or a related field.
- Experience with employee training and development.
- Knowledge of health, safety, and emergency-response practices within a hospitality or recreational environment.
- Previous experience working at a ski resort or seasonal recreation facility.
- Current First Aid and CPR certification.
Responsibilities
- Lead and oversee the daily operations of the day lodge.
- Supervise, schedule, train, and support day lodge employees.
- Assign daily responsibilities and adjust staffing based on guest volume and operational needs.
- Conduct pre-shift meetings and communicate important resort, safety, and operational information.
- Train employees on guest-service expectations, resort procedures, safety requirements, and emergency protocols.
- Provide employees with ongoing coaching, feedback, and performance guidance.
- Maintain a visible presence throughout the lodge and support employees during busy periods.
- Welcome guests, answer questions, provide directions, and respond to requests.
- Address guest concerns promptly, professionally, and with appropriate service recovery.
- Monitor guest flow, seating areas, entrances, common spaces, and other public areas.
- Ensure the lodge remains clean, organized, properly supplied, and welcoming.
- Conduct routine facility inspections and identify cleanliness, maintenance, or safety concerns.
- Coordinate cleaning, repairs, and other facility needs with the appropriate resort departments.
- Monitor doors, walkways, stairs, and entrances for snow, ice, spills, obstructions, or other hazards.
- Support lost-and-found, incident-reporting, and emergency-response procedures.
- Communicate operational concerns, guest incidents, and facility needs to management.
- Help ensure resort policies and lodge rules are applied fairly and consistently.
- Collaborate with Food and Beverage, Mountain Operations, Facilities, Security, and other departments to support the overall guest experience.
- Support opening, closing, cash-handling, and reporting procedures as assigned.
- Perform frontline day lodge duties when needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
