Spa Supervisor - Sage Lodge
About The Position
Sage Lodge is seeking a Spa Supervisor to oversee daily spa operations, ensuring efficient workflows, exceptional guest service, and compliance with established operational and service standards. This role involves supervising, supporting, and directing spa team members, performing front desk duties, and ensuring guest needs are met promptly and professionally. The Spa Supervisor will also be involved in interviewing, onboarding, training, and coaching team members, monitoring treatment quality, and supporting spa revenue goals through promotion of services and products. Additionally, the role includes managing spa inventory, maintaining cleanliness and organization of spa areas, ensuring compliance with health and safety regulations, and building positive working relationships with hotel departments.
Requirements
- 1 year front-desk supervisory or lead experience in hospitality or hotels required
- High school diploma require
- Strong written and verbal communication skills required
- Experience leading a team
- Previous customer service or guest relations experience required
- The ability to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Responsibilities
- Oversee daily spa operations, ensuring efficient workflows, exceptional guest service, and compliance with established operational and service standards.
- Supervise, support, and provide direction to spa team members, including front desk staff, attendants, and technicians, as applicable.
- Perform front desk duties as needed, including answering calls and emails, booking appointments, guest check-in/check-out, and optimizing appointment and front desk schedules.
- Ensure guests' needs and concerns are addressed promptly and professionally, including effective service recovery and resolution of escalated guest issues.
- Ensure all team members consistently demonstrate excellent guest service, proper spa etiquette, and compliance with lodge and departmental policies and procedures.
- Assist with interviewing, onboarding, training, coaching, and ongoing development of spa team members; provide feedback and support performance management as needed.
- Monitor treatment quality, appointment flow, room utilization, staffing levels, productivity, and overall operational efficiency.
- Maintain comprehensive knowledge of all spa services, treatments, products, promotions, packages, memberships, and offerings; assist with developing new services and promotions.
- Support achievement of spa revenue goals by promoting services, enhancements, memberships, and retail products, and monitoring key performance indicators such as utilization, rebooking, guest satisfaction, and sales.
- Oversee daily reporting, operational recaps, scheduling, and other administrative functions as needed.
- Manage spa inventory, including monthly inventory counts and ordering and maintaining appropriate levels of retail products, treatment supplies, and operating supplies.
- Maintain the cleanliness, organization, presentation, and proper stocking of all spa areas, including the front desk, treatment rooms, relaxation areas, and guest spaces.
- Ensure compliance with health, safety, sanitation, licensing, and regulatory requirements; promptly report accidents, injuries, hazards, and unsafe working conditions.
- Build positive working relationships with team members and other hotel departments to support collaboration and deliver a seamless overall guest experience.
- Other duties that may be associated with spa operations and management requests.
Benefits
- Tip/Tip Pooling Eligible
- Paid Time off & Holiday Pay
- Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Referral Bonus
- Discounted Lodging, Dining, Spa, Golf, and Retail
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Committee Participation Opportunities
- Task Force Work Opportunities
- Online Learning Platform to Help You Grow!
- Get Paid Daily
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
