General Manager | Sage Lodge

Columbia Hospitality•Pray, MT

2d•Onsite

About The Position

The General Manager provides overall direction, coordination, and leadership for all departments within the property. This role serves as the primary support for all group sales outreach, negotiations, planning, and service. The General Manager is the direct liaison to community organizations, city officials, industry associations, and public relations entities, ensuring all applicable standards, policies, and procedures are fully implemented across all departments. This position is responsible for participating in the preparation of the annual operating budget and financial plans, creating and monitoring annual operating goals, and working with department leaders to meet or exceed budgetary guidelines. The General Manager establishes sound pricing policies, reviews and approves operating expenses, and develops strategies to enhance profitability and revenue generation. Additionally, this role directs the preparation of all required reports, protects and enhances property assets through maintenance, security, and capital improvement programs, and analyzes guest feedback to institute necessary changes and upgrades in service. Promoting the property through active community and industry partner engagement, and selecting, supervising, training, developing, and disciplining staff are also key responsibilities. The General Manager demonstrates positive leadership characteristics to empower employees and provides timely formal assessments and training as needed.

Requirements

At least 5 years progressive experience in a General Manager role at a property of similar size and level of service
Working knowledge of all applicable laws, codes and regulations
Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.
Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building

Nice To Haves

If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Responsibilities

Provides overall direction, coordination and leadership for all departments in the property
Primary support for all group sales outreach, negotiations, planning and service
Direct liaison to all community organizations, city officials, industry associations and public relations entities
Ensures all applicable standards, policies and procedures are fully implemented in all departments
Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
Creates and monitors annual operating goals, addressing all the drivers (Financial, Guests, Infrastructure, and Learning and Growth)
Works with department leaders to meet or exceed established budgetary guidelines for the hotel.
Establishes sound pricing policies for guest services.
Reviews and approves operating expenses.
Develops and implements strategies to enhance profitability and revenue generation
Directs the accurate and on-time preparation, production and distribution of all required reports
Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
Selects, supervises, trains, develops, schedules, disciplines, and counsels staff.
Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
Conducts training on job standards and areas of responsibility as needed