Spa Supervisor - Sage Lodge

Columbia Hospitality•Pray, MT

2d•Onsite

About The Position

Spa Supervisor Let’s start off with the most important part - what’s in it for you: The PerksEligibility of perks is dependent upon job status Our Commitment to you: “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

Requirements

1 year front-desk supervisory or lead experience in hospitality or hotels required
High school diploma require
Strong written and verbal communication skills required
Experience leading a team
Previous customer service or guest relations experience required
The ability to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Responsibilities

Oversee daily spa operations, ensuring efficient workflows, exceptional guest service, and compliance with established operational and service standards.
Supervise, support, and provide direction to spa team members, including front desk staff, attendants, and technicians, as applicable.
Perform front desk duties as needed, including answering calls and emails, booking appointments, guest check-in/check-out, and optimizing appointment and front desk schedules.
Ensure guests' needs and concerns are addressed promptly and professionally, including effective service recovery and resolution of escalated guest issues.
Ensure all team members consistently demonstrate excellent guest service, proper spa etiquette, and compliance with lodge and departmental policies and procedures.
Assist with interviewing, onboarding, training, coaching, and ongoing development of spa team members; provide feedback and support performance management as needed.
Monitor treatment quality, appointment flow, room utilization, staffing levels, productivity, and overall operational efficiency.
Maintain comprehensive knowledge of all spa services, treatments, products, promotions, packages, memberships, and offerings; assist with developing new services and promotions.
Support achievement of spa revenue goals by promoting services, enhancements, memberships, and retail products, and monitoring key performance indicators such as utilization, rebooking, guest satisfaction, and sales.
Oversee daily reporting, operational recaps, scheduling, and other administrative functions as needed.
Manage spa inventory, including monthly inventory counts and ordering and maintaining appropriate levels of retail products, treatment supplies, and operating supplies.
Maintain the cleanliness, organization, presentation, and proper stocking of all spa areas, including the front desk, treatment rooms, relaxation areas, and guest spaces.
Ensure compliance with health, safety, sanitation, licensing, and regulatory requirements; promptly report accidents, injuries, hazards, and unsafe working conditions.
Build positive working relationships with team members and other hotel departments to support collaboration and deliver a seamless overall guest experience.
Other duties that may be associated with spa operations and management requests.

Benefits

Hourly Pay Range: $25 to $28 DOE
Tip/Tip Pooling Eligible
Paid Time off & Holiday Pay
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Get Paid Daily (Make any day payday)
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)