Guest Services Supervisor - Stag Lodge

The Westin Riverfront Resort & Spa • Park City, UT

13h • Onsite

About The Position

Join Stag Lodge as our Guest Services Supervisor and be at the heart of unforgettable guest experiences! Lead our front-desk team, handle inquiries with flair, and coordinate local and resort activities—all while supporting the Guest Services Manager in keeping operations seamless. If you love creating memorable stays and thrive in a fast-paced, guest-focused environment, this is your moment to shine!

Requirements

• Guest-focused professional who thrives in a fast-paced environment.
• Highly organized, skilled at multitasking, and excels at problem-solving while leading and collaborating with a team.
• Greets guests warmly, is personable, adaptable, and innovative, with strong time management skills.
• A valid driver’s license with at least five years of driving experience—comfortable driving in snow—is required.

Nice To Haves

• Experience with Microsoft and Google Suite (especially Excel)
• Familiarity with POS or reservation systems

Responsibilities

• Provide attentive, friendly service to ensure every guest has a memorable stay from arrival to departure.
• Lead, train, and motivate front-line staff while evaluating performance and supporting their development.
• Oversee daily front desk and guest service operations, resolving guest inquiries, complaints, and concerns promptly.
• Act as the go-to resource for guests, assisting with activity bookings, restaurant reservations, transportation, and coordinating with other departments for seamless experiences.
• Support the Guest Services Manager with staff scheduling, performance reviews, inventory, and managing on-site billing and transactions.

Benefits

• Free onsite parking with ski in/out access
• Winter Incentive Program - IKON Pass or equivalent end of season bonus (based on start date)
• 401(K) plan with discretionary employer match
• Access to career development trainings.
• Access to discounts through Perk Spot
• $500 referral program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed