Supervisor, Customer Compliance - (26-WQ&T-813012-119)

District of Columbia Water and Sewer Authority•Washington, DC

5d•Onsite

About The Position

The Supervisor, Customer Compliance supervises staff and supports the administration of the DC Water Customer Compliance Programs that include cross-connection control/backflow prevention, permitting fire hydrant connections, investigating illegal discharge into sewer system and inspecting grease interceptors and water/sewer connections. Responsible for enforcing regulations and policies related to these programs and for implementing new technologies and processes.

Requirements

Five (5) years of related progressive experience in water or wastewater utility operations.
Bachelor's degree from an accredited college or university or high school diploma or GED equivalency and nine (9) years of progressively responsible experience in water or wastewater utility operations.
Strong analytical, planning, and organizational skills.
Strong leadership and interpersonal skills.
Skill in communicating, orally and in writing.
Utilizes personal computers and maintains a working knowledge of applicable software programs (i.e. word processing, spreadsheets, email, etc.).
Ability to read maps and building design/construction schematics.
Must have or obtain within one year from date of hire a valid backflow testing and surveyor certifications from an accrediting agency.
Must possess and maintain a valid Motor Vehicle Operating License.

Nice To Haves

Two years supervisory experience.

Responsibilities

Supervises staff responsible for coordinating and conducting inspections related to Compliance Programs.
Supports strategic planning and innovation activities by analyzing policies, business processes, conducting benchmarking and research, and making recommendations.
Reviews or drafts policies, procedures, technical manuals, and documentation related to Customer Compliance program areas.
Prepares or evaluates reports, compliance directives, administration enforcement actions, and proposed orders requiring customers to pay fines.
Examines customer complaints, conducts compliance investigations, analyzes concerns, and proposes a resolution in a timely manner.
Utilizes various software programs and databases to monitor and track customer compliance.
Collaborates with external agencies to coordinate on compliance inspections and water quality investigations.
Presents program details, customer reporting procedures, and community outreach to stakeholders and customers.
Performs compliance inspections to train staff as required.
Ensures accurate billing of fees and timely processing of refunds to customers related to compliance programs.
Responds to emergencies related to water quality, backflow incidents, fire hydrant connections and sanitary sewer overflows.
Actively participates with DC Water's Emergency Management Team.
Promotes an effective safety program for assigned personnel.
Performs other duties and projects as assigned by the Manager, Compliance Programs Water Quality.
Responsible for supervision of Customer Compliance staff.

Benefits

We provide an essential service and do work that matters.
A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
Connect to a strong culture.
Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and well-being.
Be your true self.
We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.
Build your skills and career path.
We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.
We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing