Supervisor, Customer Compliance - (26-WQ&T-813012-119)

DC Water • Washington, DC

6d • $110,000 - $126,000 • Onsite

About The Position

The Supervisor, Customer Compliance supervises staff and supports the administration of the DC Water Customer Compliance Programs that include cross-connection control/backflow prevention, permitting fire hydrant connections, investigating illegal discharge into sewer system and inspecting grease interceptors and water/sewer connections. Responsible for enforcing regulations and policies related to these programs and for implementing new technologies and processes.

Requirements

• Five (5) years of related progressive experience in water or wastewater utility operations.
• Bachelor's degree from an accredited college or university or high school diploma or GED equivalency and nine (9) years of progressively responsible experience in water or wastewater utility operations.
• Strong analytical, planning, and organizational skills.
• Strong leadership and interpersonal skills.
• Skill in communicating, orally and in writing.
• Utilizes personal computers and maintains a working knowledge of applicable software programs (i.e. word processing, spreadsheets, email, etc.).
• Ability to read maps and building design/construction schematics.
• Must have or obtain within one year from date of hire a valid backflow testing and surveyor certifications from an accrediting agency.
• Must possess and maintain a valid Motor Vehicle Operating License.

Nice To Haves

• Two years supervisory experience.

Responsibilities

• Supervises staff responsible for coordinating and conducting inspections related to Compliance Programs.
• Supports strategic planning and innovation activities by analyzing policies, business processes, conducting benchmarking and research, and making recommendations.
• Reviews or drafts policies, procedures, technical manuals, and documentation related to Customer Compliance program areas.
• Prepares or evaluates reports, compliance directives, administration enforcement actions, and proposed orders requiring customers to pay fines.
• Examines customer complaints, conducts compliance investigations, analyzes concerns, and proposes a resolution in a timely manner.
• Utilizes various software programs and databases to monitor and track customer compliance.
• Collaborates with external agencies to coordinate on compliance inspections and water quality investigations.
• Presents program details, customer reporting procedures, and community outreach to stakeholders and customers.
• Performs compliance inspections to train staff as required.
• Ensures accurate billing of fees and timely processing of refunds to customers related to compliance programs.
• Responds to emergencies related to water quality, backflow incidents, fire hydrant connections and sanitary sewer overflows. Actively participates with DC Water's Emergency Management Team.
• Promotes an effective safety program for assigned personnel.
• Performs other duties and projects as assigned by the Manager, Compliance Programs Water Quality.

Benefits

• We provide an essential service and do work that matters.
• A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
• We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager