Compliance Supervisor

InnServices•Innisfil, ON

9d•CA$49 - CA$59•Hybrid

About The Position

Join us at InnServices as a Compliance Supervisor and play a key role in ensuring regulatory excellence in water & wastewater services! InnServices is an award-winning and progressive organization dedicated to delivering high-quality water and wastewater services to Innisfil and surrounding municipalities. We serve over 13,000 households and manage more than $1.48 billion in infrastructure, operating continuously, 24 hours a day, 365 days a year. Our Mission: To deliver safe, reliable, and cost-effective water and wastewater services through innovation, while fostering an inclusive, supportive, and community-focused workplace. Our Vision: To be one of Canada's most innovative water and wastewater utilities. Our Values: Safety, Quality & Reliability, Innovation & Efficiency, Fiscal Prudence, Supportive & Respectful Culture, Community Leadership & Presence.

Requirements

Post-secondary education in Environmental Science, Engineering, Water/Wastewater Technology, or related field.
3–5 years of experience in municipal water/wastewater operations or compliance.
Strong knowledge of applicable legislations (SDWA, OWRA, EPA, OHSA)
Solid understanding of DWQMS and quality management principles.
Valid Class G driver’s license

Nice To Haves

Experience with environmental lab works would be considered an asset.
Experience working in a unionized environment is strongly preferred.
Training in QMS, auditing (DWQMS/ISO), or regulatory compliance is an asset.
MECP certification in water or wastewater disciplines is considered an asset.
Internal Auditor or QMS training/certification is an asset.

Responsibilities

Provide day to day supervision, direction, and technical guidance to Risk & Compliance Specialists in accordance with the collective agreement.
Assign work, set priorities, monitor completion of tasks, and ensure consistent application of policies, procedures, and QMS requirements.
Participate in recruitment, selection, onboarding, and training of team members.
Address performance concerns, attendance issues, or conduct matters within established HR and labour relations frameworks.
Support labour management relations by maintaining positive communication with union representatives and escalating concerns to management as appropriate.
Ensure compliance with applicable employment legislation (e.g., ESA, OHSA, Human Rights Code) and organizational policies.
Lead, coach, and develop direct reports.
Manage staff performance through the use of BambooHR, InnServices’ performance management system.
Foster a positive, respectful, and compliant work environment consistent with collective agreements and corporate policies.
Oversee compliance activities related to MDWLs, DWWPs, ECAs, and MECP regulations.
Validate monitoring, sampling, and operational data collected and documented by unionized staff.
Coordinate reporting obligations, including Annual Reports, Summary Reports, AWQI responses, bypass reporting, and non-compliance notifications.
Review and prepare regulatory submissions, ensuring accuracy and timely compliance.
Support the implementation, maintenance, and continual improvement of the DWQMS and WWQMS.
Lead internal audits and coordinate corrective actions, preventive actions, and management review inputs.
Ensure procedures, forms, and operational documents remain accurate, current, and compliant.
Provide coaching and support to Risk & Compliance Specialists regarding QMS documentation requirements.
Provide training and guidance on regulations, MECP expectations, and compliance requirements.
Participate in incident response, including AWQIs, bypass events, upsets, and emergency operations.
Support development of Operational Standard Operating Procedures (SOPs), risk assessments, contingency plans, and emergency response exercises.
Participate in cross-departmental problem solving and continuous improvement initiatives.
Oversee regulatory data management and ensure staff adhere to retention and documentation standards required by MECP.
Review and analyze water quality and wastewater process data to identify trends, deviations, and potential risks.
Prepare internal and external compliance reports for management, regulators, and stakeholders.
Serve as a key point of contact during MECP inspections, internal/external audits, and other regulatory interactions.
Liaise with public health units, laboratories, consultants, and municipal partners as needed.
Support Board reports, public communications, and responses to compliance-related inquiries.
Oversee coordination of public education initiatives related to Water Conservation and Source Water Protection; participates in the related community outreach activities and public events as needed.
Other duties as assigned.
All duties must be performed in compliance with the Occupational Health and Safety Act, corporate policies, and applicable regulations to ensure a safe workplace for all.