Supervisor, Crew Services Training

Endeavor Air • Minneapolis, MN

5d • $67,500 - $80,400 • Onsite

About The Position

The Supervisor, Crew Services Training is responsible for developing, maintaining, and delivering all new-hire training materials for Crew Services. This role conducts initial training for Crew Coordinators and assists with recurrent and supervisor-level training as needed. The position also supports the creation of new training initiatives that align with departmental needs and operational improvements, while overseeing on-the-job training and ensuring a smooth, complete onboarding experience for all new hires.

Requirements

• High School Diploma, GED or equivalent.
• 2 years of airline operations experience.
• Demonstrated ability to have crucial conversations that require a high level of written and verbal communications.
• Reliable and self-motivated with a positive attitude.
• Able to multitask efficiently and effectively to meet deadlines.
• PC proficiency required.

Responsibilities

• Develop and deliver new-hire training for Crew Services, including classroom instruction, systems training, and hands-on learning.
• Assist with recurrent and supervisor training by supporting content development, facilitation, and updates to ensure consistency and accuracy.
• Oversee on-the-job training by coordinating training schedules, post on-the-job training rotations, and practical skill development to ensure new hires gain operational proficiency.
• Ensure complete onboarding setup by overseeing the process of setting new employees up in all required systems, tools, and platforms needed for their role.
• Create and revise training materials throughout the year based on procedural changes, system updates, and departmental initiatives.
• Maintain accurate and current manuals and documentation to ensure alignment with Crew Services processes and operational standards.
• Foster a collaborative learning environment by providing constructive feedback, coaching, and support that encourages engagement, growth, and continuous improvement.
• Collaborate with Crew Coordinators, Supervisors, and Crew Services Leadership to improve existing training and department processes.
• As the initial influencer on Endeavor Air’s behalf, it is expected that the trainer presents themselves in a professional and welcoming manner.
• Other duties as assigned.

Benefits

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED