Supervisor Consumer Loan Processing

Hudson Valley Credit Union•Poughkeepsie, NY

1d•Onsite

About The Position

Hudson Valley Credit Union is currently recruiting for the position of Supervisor Consumer Loan Processing. Primary Function: supervise the daily operations and staff related to the processing and funding of indirect and direct consumer loans and home equity closings. Coordinate the workflow for assigned personnel, set deadlines, ensure procedures are compliant and followed and reviews the area processes and procedures for continuous improvement. Maintain the success of HVCU's Indirect Lending Program by working together with Consumer Lending Management and dealerships.

Requirements

Minimum 2 Years Consumer, direct and indirect, and/or residential mortgage processing experience required

Nice To Haves

Associate’s Degree preferred

Responsibilities

Supervise the daily functions and staff responsible for processing and funding indirect and direct consumer loans, home equity loans and ensure timely turnaround on funding of loans and leases to maximize member and dealer experience.
Respond to internal/external customers regarding complaints, problems, lending policy clarification and procedural issues.
Provide supervision, coaching, training, development, and performance evaluations of staff. Handle all human resource needs of department’s employees.
Measure and coach staff in regards to productivity, quality, goals, and adherence to compliance.
Conduct regular department meetings, one on one meetings and training sessions.
Ensure team possesses a high level of individual accountability for delivering results within attainable deadlines and industry and regulatory standards.
Interview and hire new staff as needed.
Monitor dealer contract volume, in addition to Direct and Home Equity volume to ensure adequate staffing. Communicate issues/needs to manager as necessary.
Maintain general knowledge of regulations governing consumer lending such as Truth in Lending, RESPA and TRID
Initiate and implement process and product improvements to enhance member experience, increase department efficiencies and increase loan growth.
Perform reconciliation of all Consumer Lending General Ledgers and ensure all items are cleared within 30 days.
Fund employee loans within authority.
Cover for Consumer Loan Servicing and Consumer Loan Underwriting Supervisors in their absence.
Work with Indirect Lenders to ensure satisfaction of the Indirect Lending Program, prepare dealer reserve reports on a daily/monthly basis. Handle dealer complaints and take appropriate action to resolve them.
Adhere to all Credit Union policies, procedures, and regulatory agency requirements.
Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge.
Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises.
Perform additional duties and special projects as assigned.
Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices.
Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
Responsible for regular and predictable attendance including punctuality.