Loan Processing Supervisor

Guild Mortgage•Roseville, CA

4d•Onsite

About The Position

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary: Loan processing supervisor monitors the pipeline and metrics for a branch or processing center to ensure timely loan turnarounds and closures. Coach and review the work of less experienced Loan Processors to ensure compliance with Company, secondary market investor, and government agency standards. Ensure all tax, title, insurance and closing documentation is accurate and complete.

Requirements

High school diploma or equivalent required; college courses/technical training related to Business, Finance/ Accounting, Legal, or related field is preferred.
Five or more years total work experience required that includes progressively responsible positions processing loans (Conventional, FHA, Bond, USDA loans, and FHA and VA new-construction documentation and approvals for condominium projects).
Two or more years of prior supervisory experience.
Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners.
Excellent customer service, interpersonal, verbal and written communication skills.
Expert level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls.
Expert level knowledge of valid documentation related to the processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.).
Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks.
Ability to prioritize multiple tasks for self and others in a deadline-driven environment, strong sense of urgency and responsiveness.
Ability to be patient and train less experienced team members, respond to questions, build capability.
Intermediate math skills.
Strong verbal and written communication skills.
Strong detail orientation and highly organized.
Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs.
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
Commitment to company values.
Customer Service - Proactive attention to each person
Integrity - Do and say what's right
Respect - Treat others with dignity
Collaboration - Listen and work together
Learning - Seek knowledge and strive for improvement
Excellence – Deliver the unexpected

Nice To Haves

college courses/technical training related to Business, Finance/ Accounting, Legal, or related field is preferred.

Responsibilities

Monitor overall pipeline and metrics for team, and ensure workloads are adjusted as needed.
Provide training, guidance and coaching to Processors to address and clarify issues related to procedures and requirements, products, systems and required documents.
Coordinate and manages daily workflow requirements and facilitates communications between Funding and Underwriting departments.
Review file to ensure completeness of application and all required supporting documentation.
Initiate documentation requests such as appraisals, employment verifications, preliminary title reports, etc.
Check ratios and program applicability.
Ensure status, issues or additional requirements for processing loans are communicated; make requests and provide status on loans to Processors, borrowers, agents, and Loan Officers in order to obtain information to finalize incomplete loan packages.
Ensure Processors achieve productivity objectives and customer service levels.
Conduct new and ongoing training for Processors and communicate industry and company changes.
Follow all applicable compliance regulations.
Escalate issues as needed and follows up to ensure timely resolution.
Participate and make recommendations related to staff changes, interviews and selection of new hires, internal promotions, performance evaluations, recognition, employee relations issues, and disciplinary actions.
Review loan applications and documentation to ensure accuracy, completeness and compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc.
Stay current with federal, state regulations, policies and industry trends.
Verify accuracy of system input.
Process overflow loans.
Perform other duties as assigned.