Supervisor Consumer Loan Servicing

Hudson Valley Credit Union•Poughkeepsie, NY

About The Position

Hudson Valley Credit Union is currently recruiting for the position of Supervisor Consumer Loan Servicing. Primary Function: supervise the daily operations and staff related to the closing and servicing of home equities and the servicing of consumer loans. Coordinate the workflow for assigned personnel, set deadlines, ensure procedures are compliant and followed and review the servicing area processes and procedures for continuous improvement.

Requirements

High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
Minimum 2 Years Lending experience required

Nice To Haves

Associate’s Degree preferred

Responsibilities

Supervise the daily functions and staff responsible for closings of home equity loans and servicing of home equities and consumer loans.
Provide supervision, coaching, training, development, and performance evaluations of staff. Handle all human resource needs of department’s employees. Measure and coach staff in regards to productivity, quality, sales and goals. Conduct regular department meetings, one on one meetings and training sessions. Ensure team possesses a high level of individual accountability for delivering results within attainable deadlines and industry and regulatory standards. Interview and hire new staff as needed.
Responsible for resolution of member issues in a timely manner. Supervisor contributes to the process to ensure overall member satisfaction.
Ensure HVCU liens are perfected on all collateral loans and valid insurance is properly in place for the life of the loan to minimize risk and liability. Ensure Lien Releases and home equity mortgage satisfactions are prepared within the allotted time frame required by state law. Ensure stock secured loans are continually collateralized.
Ensure proper record retention and that loan documentation is maintained and loans are being properly processed and serviced. Interact with the various external vendors that support servicing activities, for example: collateral protection, lien filing, tax monitoring and flood insurance.
Create and implement department procedures and staff developmental plans. Continuously review and update procedures and forms for compliance and accuracy. Implement necessary changes to improve efficiencies for the effectiveness of the department and disseminates information to staff.
Responsible for coordination of Consumer Loan Servicing daily, weekly, monthly, quarterly, annual and year end reports. Works with vendors and other areas as needed to ensure proper system servicing functionality.
Ensure compliance with Credit Union policies and procedures as well as federal and state regulatory requirements. Perform research and responds to internal audit and external audit requests.
Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
Responsible for regular and predictable attendance including punctuality.