Consumer Loan Servicing Support Specialist
About The Position
Serve members and internal customers by answering questions and resolving issues related to Mountain America loans to ensure quality service across multiple channels. Timely and accurately service the needs of the members and enhance their financial relationships with the credit union. Additionally, act like a liaison for the members and branches within the department and assume additional responsibilities that assist in managing the department’s operations such as: remittance, scanning, research, adjustments, payment reversals, correspondence, loan maintenance and conversion, etc.
Requirements
- One to two years of similar or related experience
- High school diploma or equivalent
- Basic computer operating skills.
- Intermediate skills in Microsoft Office (Outlook, Word, Excel)
- Must be proficient in all relevant internal systems
- Type a minimum of 35 words per minute preferred.
- Symitar and 10-Key experience preferred.
- Thorough knowledge and understanding of credit union policies and procedures
- Knowledge of MACU departments, which Loan Servicing supports
- Strong motivational skills
- Must have the ability to speak and write in English
- Exceeds performance goals and expectations
Nice To Haves
- College course work in accounting is preferred.
Responsibilities
- Provides quality service to credit union members to resolve loan problems and enhance their financial relationship with Mountain America.
- Adheres to quality review procedures.
- Builds and maintains a cooperative working relationship with personnel from all of the branches and assists them with any servicing questions or concerns members bring to them.
- Performs loan, share, payment and error adjustments in Symitar timely, accurately and in accordance with accounting and servicing regulations and guidelines.
- Ability to use 3rd party systems related to remittance, research and correspondence.
- Handles loan pay-off requests in a timely and accurate manner.
- Processes requests that pertain to Servicemember Civil Relief Act (SCRA), flood tracking, Home Equity Lines of Credit (HELOC) conversion, Education Line of Credit (ELOC) conversion, etc.
- Assists in researching member inquires and handles correspondence.
- Assists in training other Loan Servicing employees, as needed.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
