Loan Servicing Supervisor

Clackamas County Bank•Sandy, OR

10d•$65,000 - $90,000

About The Position

Manage the Loan Servicing Department and related services of the bank. Develop and oversee procedures and functions of the department. Ensure that all servicing and processing procedures are completed accurately and with full compliance of federal and state regulations and adherence to bank policy. Work closely with the Chief Credit Officer, Loan Officers, Loan Assistants and processing staff to coordinate department efficiency.

Requirements

Broad level of work experience, knowledge and training in loan documentation and all loan servicing activities and terminology
Ability to communicate with loan officers, staff, customers, realtors, title companies and others to respond to inquiries, resolve problems and obtain additional documents needed to complete files
Demonstrated understanding of loan documentation procedures and the legal and regulatory requirements for commercial and consumer loans
Working knowledge of LaserPro loan document preparation and administration of the program
Strong organizational skills and attention to detail with ability to self-manage time and workflow to meet deadlines
Ability to manage multiple projects at one time and to work independently, as well as within a team environment.
A minimum of five years in bank loan document production
Two to five years supervisory experience
Knowledge and experience with development and maintenance of lending policies
Knowledge and Experience in completing bank evaluations on real estate collateral and Proficiency in reviewing appraisals for accuracy, completeness and reasonableness of value.
In-depth understanding of Interagency Appraisal and Evaluation Guidelines, USPAP (Unform Standards of Professional Appraisal Practice, and FIRREA a plus.
Ability to perform appraisal management and coordination with third-party appraisers and appraisal management company in obtaining appraisal bids and engagement of appraisers a plus.

Nice To Haves

In-depth understanding of Interagency Appraisal and Evaluation Guidelines, USPAP (Unform Standards of Professional Appraisal Practice, and FIRREA a plus.
Ability to perform appraisal management and coordination with third-party appraisers and appraisal management company in obtaining appraisal bids and engagement of appraisers a plus.

Responsibilities

Direct and organize work of loan servicing staff to provide timely service to Loan Officers and the Bank’s clients.
Minimize losses by ensuring that the department adheres to all operating guidelines, policies and procedures.
Ensure that all functions of the loan servicing department are completed in an accurate and timely manner
Staff supervision, training and development
Daily production duties including back up of all loan servicing personnel
Ability to identify and resolve problems and interpret data
Ability to organize and direct work of subordinates
Ability to effectively delegate and follow through
Ability to counsel and document employees
Ability to write an effective employee performance review
Ability to train employees in regulatory areas, daily work and policies
Ability to lead by example
Ability to exercise discretion and make sound decisions
Demonstrate effective verbal and written communication skills
Possess working knowledge of all phases of the job. Remains up to date on changes and trends in technological knowledge
Possess working knowledge of all required regulations in loan operations
Competency in general mathematical and analytical skills required.
Knowledge of banking industry, loan products and services and banking regulations as it relates to lending.
Working knowledge of computer technology, industry software and data processing systems.
Demonstrate ability to make sound decisions and business judgement regarding loan servicing requests