Supervisor, Configuration Services

MedImpact Healthcare Systems, Inc.•San Diego, CA

12d•$75,182 - $131,569•Onsite

About The Position

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! MedImpact delivers leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! This position supervises configuration team members within an assigned region in the achievement of defined service objectives, and promotes the overall vision, goals, strategies and objectives of Configuration Services. Supervises configuration timeliness and quality to ensure accuracy of configuration builds provided to our customer. Serves as an interdepartmental liaison to assure open communication and collaboration with client facing teams to drive timely operational execution and service delivery as related to configuration functions. This position will also represent Configuration Services on project teams and client meetings.

Requirements

BS/BA Degree or equivalent; 2+ years of experience (or equivalent combination of education and experience) and 1 year of supervisory experience.
Supervisory experience may be substituted with two (2) years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be completed within 12 months in new position.
Intermediate to advanced knowledge of MS Office / Word, Excel PowerPoint, Project, Visio and Outlook.
Experienced user of multiple business software applications and working knowledge of key technical applications such as SQL, Oracle based platforms, and Golden 32.
The ability to run SQL queries and scripts is helpful.
MedAccess system knowledge or similar database system required.
Excellent interpersonal skills, written and verbal communication and group presentation skills.
Good knowledge of POS claims adjudication, pharmacy benefit design, and formulary maintenance and the effect of changes within those systems to online client and member applications.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.

Nice To Haves

The ability to run SQL queries and scripts is helpful.

Responsibilities

Supervises assigned group of Configuration Specialists and/or Analysts in the development, implementation, and maintenance of client-specific benefit designs focused on meeting the client’s satisfaction in the areas of Service Delivery, Performance Expectations, Claims Adjudication Accuracy, and Growth in Membership and Profitability.
Responsible for interviewing and recommending candidates for hire, evaluating performance, and enforcing departmental guidelines, policies, and performance standards. Monitors adherence to company guidelines and policies, administers employee corrective action, and makes termination recommendations. Models and cultivates staff behaviors that achieve business success, including leadership skills, collaboration, accountability, and ownership. Ensures that staff members are aware of business plan objectives, individual accountabilities, and the competencies critical to successful job performance. Promotes the overall vision and strategies of the enterprise within the team.
Provides day-to-day leadership and direction to provide exceptional service to clients, including administering policies, business processes, quality standards, measurement criteria, and daily task management of benefit change requests.
Ensures that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers.
Develops and maintains solid business relationships with region’s clients. Ensures that Configuration Services, on behalf of MedImpact, is meeting service agreement requirements.
Monitors client service continuum including proactive and reactive components. Resolve escalated issues, while ensuring ongoing issues are resolved expeditiously.
Analyzes training needs, make recommendations and develop training programs, required training lessons, instructional materials, mentoring and technical coaching in order to improve client service delivery.
Partners with other MedImpact business units to effectively resolve customer issues and inquiries, implement new business, configuration design solutions that meet the mutual needs of MedImpact and our customers. Proactively identifies and recommends solutions for client and operational improvements. Help define the requirements for and promote system enhancements, including changes to POS logic, automated benefits processes and SalesForce enhancements. Provides alternative solutions for more sustainable standard solutions and practices.
Leads special projects, new product offerings and participates as a key member of cross functional workgroups, teams, and committees as assigned.
Identifies and leads improvement opportunities in assigned work groups and business processes by developing and documenting business processes, assigning roles and responsibilities, and measuring results.
Provides support when developing presentations for internal and external audiences.
Supports the Sales Division with Request for Proposals and Best and Final Presentations
Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.
This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.