Configuration Technician

Navanta, LLC•Oklahoma City, OK

6d•$23 - $25•Onsite

About The Position

The Configuration Technician is a staff position that provides technical support assisting end-users with new PC setup and reimaging existing machines. This role involves configuring PCs for individual clients based on specified parameters and reimaging PCs for clients requiring an OS reload. The technician will provide technical software, hardware, and network problem resolution to customer end-users in a call center or at a client site, under general supervision. This includes performing question/problem diagnosis and guiding users through step-by-step solutions. The role acts as the initial or second-level contact for all end-users requiring technical support, answering help desk phone calls in high call volume situations. Additionally, the technician will assist less experienced technicians with technical problems, communicate technical solutions clearly and professionally, adhere to defined procedures and policies, and escalate sensitive or complex end-user problems to senior technicians.

Requirements

Intermediate understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
Intermediate understanding of principles and theories of network systems and management.
Intermediate understanding of Internet technologies and products.
At least three years of technical work experience or equivalent education.
At least two relevant technical certifications (e.g., A+, Network+ and Security+) or equivalent experience.
Use of a personal mobile phone is required for work-related communication.

Nice To Haves

Two or more years of technical work experience.
One or more relevant technical certifications (e.g., A+, Network+ and Security+).

Responsibilities

Configure PCs for individual clients based on specified parameters.
Re-image PCs for clients requiring an OS reload.
Provide technical software, hardware, and network problem resolution to customer end-users in a call center or at a client site, under general supervision.
Perform question/problem diagnosis and guiding users through step-by-step solutions.
Act as the initial or second-level contact for all end-users requiring technical support.
Answer help desk phone calls in high call volume situations.
Assist less experienced technicians with technical problems.
Communicate technical solutions clearly and professionally to junior and senior technicians.
Adhere to defined procedures and policies for resolving recurring tasks.
Escalate sensitive or complex end-user problems to senior technicians.
Perform any related work as required.