1.20. Configuration/Deployment Technician

Focused HR Solutions•Phoenix, AZ

4h•Onsite

About The Position

This position is for a Configuration/Deployment Technician within the Information Technology Group (ITG). The role supports the full lifecycle of IT assets and equipment, including quoting, receiving, configuration, deployment, and surplus. Technicians will interact with internal customers daily, providing support for various IT-related tasks and projects.

Requirements

Strong customer service and analytical skills
Excellent interpersonal, written and oral communication skills
Advanced troubleshooting and problem solving skills
Excellent self-organization and time management skills
Ability to work collaboratively in teams and across organizations
Ability to synthesize feedback and adjust plans accordingly
Ability to develop and write technical documentation
Ability to evaluate and test emerging technologies
Ability to apply creative solutions to business problems to ensure business needs are most effectively met
General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
Ticketing and Department operating procedures
Knowledge of Microsoft products including operating systems and Office
Knowledge of Gmail productivity suite
Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Advanced troubleshooting skills
Problem definition and alternative analysis skills
Experience with Active Directory
Experience with Windows 10
Experience with Windows 7
Time Reporting
MS System Center Configuration Manager
MS Deployment Toolkit
Minimum 4 years of current working experience in an IT field
Current AZ Driver’s license with a good driving record

Nice To Haves

Associate/Bachelor degree in a related field is preferred

Responsibilities

IT Quoting, Receiving, Stocking, Standards, Imaging, Configuration, Deployment, Surplus
Desktop support and customer support on the network
Fix computer-related problems and troubleshoot hardware issues
Research and implement potential solutions
Support agency’s warranty and non-warranty computer and printer repair work
Assist with assigned project tasks
Ensure compliance with standards for systems software and documentation
Teach customers how to use PC related software and hardware
Assist with major deployments of hardware and software
Monitor system reliability and availability
Attend section staff meetings
Complete mandatory training classes and other classes as assigned