Supervisor, Conference Services

SK Battery America • New York, NY

1d • $120,000 - $135,000 • Onsite

About The Position

We are seeking a Supervisor, Conference Services to join our Firm. This position will be based in our New York office on-site 5 days per week. The Supervisor, Conference Services is responsible for overseeing the daily operations of the firm's conference center, ensuring the successful execution of on-site meetings and events. This role trains and supervises the conference services team, coordinates meeting logistics, maintains exceptional client service standards, and serves as a key liaison between internal stakeholders and support teams including food services, facilities management and audio/visual. The Supervisor ensures meeting spaces are prepared to firm standards, resolves operational issues proactively, and drives continuous improvement in service delivery to create a best-in-class meeting experience.

Requirements

• Knowledge of Conference Services field and associated procedures
• Strong knowledge of Accruent EMS Software, required
• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
• Knowledge of and experience in corporate or fine dining operations, including foods, menus and service
• Current knowledge of industry best practices, trends and techniques
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Demonstrates close attention to detail
• Excellent analytical, troubleshooting, organizational, and planning skills
• Ability to effectively supervise others
• Ability to administer Firm policies and procedures
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work and delegate effectively
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Ability to use discretion and exercise independent and sound judgment
• Bachelor's degree
• Minimum of five years of hospitality experience in a professional services environment
• Minimum of three years of supervisory experience

Nice To Haves

• Assist the department head in the development and implementation of the annual budget process
• Flexibility to travel

Responsibilities

• Oversees the daily activities of the Conference Services team, ensuring consistent service delivery and effective support of Firm meeting operations.
• Manages people responsibilities across the employee lifecycle, including hiring, onboarding, coaching, performance reviews, and team development.
• Develops training materials, procedural guides, and best practices for the New York Office Conference Services team, and provides onboarding, coaching, and ongoing training to promote consistency and service excellence.
• Leads onboarding for new team members and ensures ongoing training and refresher sessions are conducted as needed.
• Creates and manages team schedules and staff assignments to ensure appropriate coverage for daily operations, peak meeting periods, and special events.
• Performs and oversees the scheduling of internal meetings and conference space using the Firm’s reservation technology, ensuring accuracy, efficiency, and responsiveness to business needs.
• Collaborates with the Internal Events & Client Events teams as well as other key stakeholders to design and manage high level events in the Conference Center.
• Collaborates with other Skadden offices to maintain and oversee conference room scheduling technology, including process oversight, user support, reporting, system improvements, and coordination with internal stakeholders and vendors.
• Recommends enhancements to conference room processes, technology, amenities, and workflows to improve user experience and operational effectiveness.
• Partners with colleagues across offices to share best practices, align service delivery, and promote consistency in meeting room setup, hospitality offerings, technology readiness, and escalation protocols.
• Must be able to effectively and proficiently interface with Partners and other key stakeholders.
• Promotes a culture of accountability, teamwork, professionalism, and continuous improvement within the Conference Services function.
• Conducts periodic audits of conference rooms, pantries, service areas, and support processes to ensure compliance with established standards and readiness expectations.
• Monitors the satisfactory provision of all dining, facilities management, and other support services for the conference rooms.
• Serves as a liaison to our in-house catering company to ensure excellent customer service and event experiences.
• Represents the Firm in addressing matters related to dining services and coordinating with other relevant departments to ensure satisfactory outcomes.
• Reviews and approves all charges made by the dining service department for conference and special event catering services prior to being forwarded to the accounting department for processing.
• Ensures current knowledge of Firm policies and practices, current knowledge of industry trends, and continued professional development.
• Recommends and implements changes and improvements in methods and procedures to higher level management to enhance the Conference Services operations and team performance.
• Coordinates and oversees department projects, day-to-day operations and long-range plans.
• Monitors time, attendance, overtime, and expense reports to ensure accuracy and compliance with Firm policies.
• Effectively utilizes the Firm's performance management process to communicate performance expectations, monitor performance, coach employees, and manage unsatisfactory performance.
• Recommends guidelines and practices to promote efficiency, effectiveness, excellent customer service and improved employee relations, in alignment with the Firm's Core Values.
• Develops and communicates departmental guidelines and procedures.
• Ensures accurate and timely responses to requests for internal clients and stakeholders.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and procedures.
• Performs other related duties as assigned or as needed.

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level