Conference Services Planner

Pyramid Global Hospitality•Stevenson, WA

1d•$25 - $26•Onsite

About The Position

Pyramid Global Hospitality is seeking a Conference Services Planner for Skamania Lodge, a Pacific Northwest resort. This role involves managing assigned events from initial client contact through post-event follow-up, coordinating event details, preparing Banquet Event Orders (BEOs), and ensuring seamless event execution by communicating updates to internal departments. The planner will also welcome meeting planners, finalize arrangements, provide facility orientations, review billing, and maintain professional communication with clients, vendors, and internal teams. The position supports special projects, attends departmental meetings, conducts site tours, coordinates guest room requirements, and leads pre-convention meetings. A commitment to continuous improvement through feedback, collaboration, and professional development is expected.

Requirements

Minimum of three years of related experience in hospitality, conference services, event planning, or a similar field.
Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Strong understanding of hotel operations and conference/event services.
Excellent organizational, prioritization, and time management skills with the ability to manage multiple projects simultaneously.
Ability to work efficiently in a fast-paced environment while maintaining accuracy and attention to detail.
Strong verbal and written communication skills with the ability to interact professionally with clients, vendors, and team members.
Demonstrated interpersonal skills with the ability to build relationships, collaborate effectively, and provide exceptional customer service.
Self-motivated and capable of independently managing client needs and event logistics.
Proven ability to consistently meet deadlines and complete projects in a timely manner.
Receptive to feedback with a commitment to continuous improvement and professional growth.
Ability to maintain a high level of professionalism, adaptability, and performance under pressure.

Nice To Haves

Experience with Delphi software preferred.

Responsibilities

Manage assigned events from initial client contact through post-event follow-up, including coordinating event details and preparing accurate, timely Banquet Event Orders (BEOs).
Communicate all BEO updates and changes promptly to internal departments to ensure seamless event execution.
Welcome meeting planners upon arrival, finalize event arrangements, provide facility orientation, and introduce them to the operations team.
Review and verify billing accuracy prior to client distribution; address client billing inquiries and process vendor invoices efficiently.
Maintain professional communication with clients, vendors, and internal teams throughout the event planning and execution process.
Support special projects and initiatives as assigned by the Conference Director.
Attend BEO, pick-up, operations, and other departmental meetings as required.
Conduct site tours and planning visits for clients and external vendors.
Coordinate guest room requirements and accommodations for event groups.
Lead and participate in pre-convention and planning meetings as needed.
Communicate clearly, professionally, and promptly via email, phone, and in person with clients, vendors, and team members.
Demonstrate a commitment to continuous improvement through feedback, collaboration, and professional development.