Conference Services Manager

Marriott•Atlanta, GA

2d•$69,000 - $71,000•Onsite

About The Position

The Conference Services Manager will be responsible for servicing groups and nurturing existing accounts to support all qualified group business to achieve and exceed hotel service and revenue goals. The Conference Services Manager will execute all convention service-related activities while building strong, trusting, long-lasting client and peer relationships. This is a hands-on leadership position that must ensure the execution of guest expectations for meetings and events.

Requirements

Must possess excellent communication, follow-up, and organizational skills.
Sets high personal performance standards and enjoys keeping track of individual and team progress toward goals.
Must be proactive and have a creative, positive, and focused approach.
Understand the mission, vision, and goals of the hotel.
Strong leadership skills and the ability to apply them in a dynamic environment.
Work cohesively with co-workers and all departments as part of a team.
Build morale and promote positive employee engagement.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Previous Event Management experience of 2+ years
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation

Nice To Haves

Marriott experience is preferred.

Responsibilities

Oversee all aspects of meetings, conventions, group activities, and related logistics to ensure successful event execution and client satisfaction.
Execute and support the operational aspects of business booked.
Be main point of contact for clients throughout the pre-planning phase and onsite at the time of the event.
Build and maintain strong relationships with key accounts, vendors, local influencers, and clients to drive catering business growth.
Create and present promotional, up-sell, and enhancement strategies to address need periods, maximize event bookings, and drive revenue.
Maintain accurate, organized, and up-to-date files, develop customer profiles, and manage trace systems for superior service and follow-up.
Prepare resumes, Banquet Event Orders (BEOs), and lead pre-conference and staff meetings, ensuring all event requirements are clearly communicated.
Carry out supervisory responsibilities, foster teamwork, and promote a professional, courteous, and ethical work environment across departments.
Maintain knowledge of and comply with departmental policies, service procedures, brand standards, 4 Keys service standards, and safety and security procedures.
Perform all additional duties as assigned by management.