Conference Services Manager

CoralTree Hospitality•Boston, MA

1d•Hybrid

About The Position

Seaport Hotel is seeking a dynamic Conference Services Manager to serve as the key liaison between our clients and hotel operations. In this highly visible role, you’ll manage group events from contract through execution—ensuring every detail is delivered flawlessly while maximizing revenue opportunities and guest satisfaction. If you thrive in a fast-paced hospitality environment, excel at building relationships, and enjoy bringing events to life, we’d love to meet you.

Requirements

3+ years of experience in event or conference services (hospitality preferred)
Strong knowledge of hotel operations and group/event management
Excellent communication, organization, and problem-solving skills
Proven ability to manage multiple events in a fast-paced environment
Experience with Amadeus (or similar event systems) and Microsoft Office

Nice To Haves

Prior leadership or supervisory experience a plus
CMP certification preferred
Experience in an urban hotel setting (Boston experience strongly preferred)

Responsibilities

Serve as the primary contact for group and event clients, managing all planning and execution details
Translate client needs into detailed event plans, including room blocks, meeting space, food & beverage, and logistics
Prepare and manage event documentation (BEOs, resumes, menus, and programs)
Coordinate across departments to ensure seamless event execution and exceptional service delivery
Conduct site tours and client tastings to showcase the property
Negotiate changes to group contracts while protecting hotel revenue and profitability
Identify opportunities to upsell and maximize revenue for each event
Oversee event execution on-site, ensuring a high-quality guest experience
Review final billing for accuracy and alignment with contract terms
Participate in sales meetings and contribute to team strategies and goals