Supervisor, Community Resource Center

SAC Health • San Bernardino, CA

3d • Onsite

About The Position

The Community Resource Center (CRC) is a unique department at SAC Health focused on addressing health inequities in the San Bernardino region, such as lack of access to care, food insecurity, and homelessness. All staff must have a basic understanding of the Social Determinants of Health and their impact on underserved communities. Under the direction of the Manager, Community Resource Center, the Supervisor oversees CRC staff activities, ensuring prompt patient services and effective planning of community events. This role provides general supervision and direction for CRC staff, managing intake, registration, patient flow, referrals, and programs. The Supervisor assists with the day-to-day operations of the department, overseeing CRC programs and events. Key duties include organizing and overseeing information and resources provided by staff, collecting and analyzing data, and communicating information to achieve departmental goals.

Requirements

• AA Degree in a related field required.
• Minimum 3 years of supervisory experience required.
• Minimum 3 years of experience working with the community and developing health and social work related programs required.
• Valid California driver's license, and auto insurance.
• Must receive EPIC certification for the module you have been hired into.
• Must be legally authorized to work in the United States on a full-time basis.
• Must not now or in the future require sponsorship for employment visas.
• Basic knowledge of the Social Determinants of health, and its impact in underserved communities.

Nice To Haves

• Bachelor's Degree in Public Health, Social Work, Human Services or other related field preferred.
• FQHC knowledge and medical terminology helpful.
• The ability to use project planning software, spreadsheets, and word processing software; input data, typing, copying, and effective use of the telephone.
• Experienced with Microsoft Outlook, Excel, PowerPoint, and Publisher.
• Strong planning, problem solving, documentation, and organizational skills.
• Ability to analyze and interpret data, analyze and interpret processes and needs; define problems and solutions.
• Able to manage time effectively and plan and implement objectives effectively.
• Ability to maintain a professional attitude in difficult situations and communicate effectively.
• Understands needs of clinic and works well in a team environment.
• Must have the ability to be assertive.
• Demonstrate leadership skills.
• Ability to balance administrative responsibilities, client needs and task management skills are required.
• Organized and detail oriented.
• Good presentation skills.
• Excellent communication skills.
• Ability to problem solve, critical think and provide assistance in managing escalated issues as needed.

Responsibilities

• Oversees the activities of the Program Coordinators and CRC staff to ensure prompt and courteous patient services.
• Monitors the day-to-day flow of information within the department and the flow of program demands to ensure consistency and quality client-centered services.
• Provides support to staff in the absence of the program manager.
• Provides general supervision and direction for CRC staff and monitors patient flow, patient check-in, and resolves patient issues.
• In partnership with the CRC Manager, assists in the recruitment, hiring, and training of staff, and manages staff performance in accordance with department and organization policy.
• Coordinates case conferences, department, and multi-disciplinary team meetings as needed.
• Assesses the needs of the work team to determine efficiency and effectiveness.
• Ensures staff completes proper documentation within the specified time-frame as stated in policy.
• Reviews staff case notes for accuracy and detail on a regular basis.
• Assists with interviewing and hiring new candidates.
• Works effectively and builds relationships with all departments.
• Assists the CRC Manager with reviewing and implementing departmental protocol changes.
• Assists the CRC Manager in identifying program grants for the department.
• Works with the Operations Project Manager and Grant Writer to identify grants and donations to serve the community.
• Oversees scheduling of employees, evaluates performance, resolves patient and staff complaints.
• Coordinates registration operations as strategically defined by the CRC Director or Manager.
• Position requires driving between clinic locations; must have a reliable vehicle, valid driver's license, and auto insurance.
• Other duties as outlined in the official job description.

Benefits

• Full Benefits Package
• Industry Leading PTO Accrual (accrued per pay period)
• Sick Leave
• Paid Holidays
• Paid Jury Duty, Bereavement
• SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection)
• Retirement - up to 8% employer contribution
• Continuing Education and Learning Benefits
• Annual Mission Trip

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree