Supervisor, Collections US and Canada

Ingredion Incorporated • Tulsa, OK

3d • $77,400 - $103,200 • Hybrid

About The Position

As the Supervisor, Collections for the Tulsa location, you will focus on the Americas (US & Canada). This role involves leading the Collections team, executing Accounts Receivable strategies, and ensuring high-quality customer service. Key responsibilities include supervising the team, ensuring timely invoice payments, managing projects, supporting employee development, and resolving customer issues. The Supervisor will also work with Commercial and Customer Service teams to improve department efficiency and maintain strong customer relationships. This position reports to the Manager, Accounts Receivable & Collections and have 8 direct reports.

Requirements

• Advanced knowledge of Accounts Receivable and Collections, including at least two years of experience in the Customer to Cash value chain, Dispute Resolution, and Collections
• At least one year of supervisory experience
• Bachelor's degree in a business-related field
• Proficiency in SAP, Salesforce, Microsoft Office, and new automation technologies
• Strong business acumen, design thinking, analytical, and influencing skills
• Ability to prioritize, manage teams, and promote a strong talent culture
• Excellent communication and presentation skills

Nice To Haves

• Experience in a Global Shared Services environment

Responsibilities

• Oversee and direct Accounts Receivable and Collections services for the US and Canada, ensuring efficient operations and timely invoice payments.
• Supervise the Collections team, managing ongoing activities and deadlines.
• Address escalated customer inquiries promptly.
• Hire, train, and develop the team.
• Create skill development plans.
• Train new employees on policies and controls.
• Maintain high customer service standards.
• Set clear goals while managing a high-performing team.
• Collaborate with the Manager, Accounts Receivable and Collections, and Sr. Manager, Order to Cash to enhance strategies aligned with business needs and customer experience.
• Work with key business partners and report on monthly performance.
• Identify issues and process improvements for Steering committee review.
• Implement enhancements to streamline processes, including testing and communication to leadership.
• Suggest adjustments to improve data quality and processing efficiency, including data import/export enhancements.
• Ensure adherence to Service Level Agreements, review performance reports, and track system or process issues, escalating them for timely resolution.
• Complete weekly risk controls, conduct daily, weekly, and monthly compliance activities, support audits and remediation efforts, enforce SOX compliance, and assist with month-end and year-end close activities as needed.
• Manage multiple projects simultaneously, ensuring delivery of targeted results.
• Support the career development of employees in the Tulsa SSC Collections Team.
• Assess training needs, coach for performance improvement, and facilitate additional assignments and rotations to deepen employees' understanding of Financial Operations processes.
• Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally.
• Maintain a continuous improvement attitude to seek out and implement best practices, lead projects, and meet all deadlines.

Benefits

• Competitive salary and performance-based pay
• Health, long-term savings, and resources for your physical, mental, and emotional well-being
• Learning, training, and development opportunities, including tuition reimbursement
• A culture of real-time appreciation, with personalized recognition rewards globally
• Exclusive discounts on everyday products, services, and travel
• Medical, dental and vision coverage
• 401(k) plan with an competitive company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level