Supervisor, Coffee services

Forty-Niner Shops•Long Beach, CA

1d•$28 - $32•Onsite

About The Position

Under the direction of the Manager, the Coffee Shop Supervisor assists the Manager with hiring, training, supervision, discipline, motivation and development of all staff at the Coastal Coffee and Caffeine Lab locations. Responsible for day-to-day activity within the work locations.

Requirements

High school diploma or high school equivalent
Three years of related supervisory experience in dining, hospitality, or customer service is required.
A valid Manager Serve Safe certification OR the ability to obtain the Manager Serve Safe within the first 30 days of employment is required.
The employee is required to have a valid California Driver’s License and a satisfactory driving record, as determined by the Beach Shops.
A valid California Food Handler Card OR the ability to obtain the CA Food Handler Card within the first 30 days of employment is required.
Basic computer skills, including familiarity with Microsoft Word, Excel, and Outlook.
Proficiency in both written and verbal communication in English.
Strong interpersonal skills and a commitment to delivering excellent customer service.
Ability to follow written and verbal safety instructions.
Ability to perform basic mathematical operations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
Strong leadership skills are required.
Ability to understand and comply with University and Beach Shops policies and procedures is required.

Nice To Haves

An associate’s degree or higher is preferred.

Responsibilities

As a role model, the successful Supervisor works to set the highest standards of performance in all aspects of the operation and assists the Manager in overseeing daily operations across two campus coffee shop locations. This position provides an active, visible leadership presence and ensures consistent execution of operational, service, and quality standards at both locations.
Provides exceptional customer service, creates a warm, welcoming, and engaging experience for students, faculty, staff, and campus visitors, and oversees all aspects of the guest experience.
Oversees and supports beverage and food production, ensuring all menu items are prepared and served according to established recipes, quality standards, food safety requirements, and applicable brand expectations.
Responsible for preparing operational service areas by ensuring adequate stocking of supplies, ingredients, and menu items based on anticipated business volume; communicating production needs, menu changes, and customer demand trends to staff; replenishing inventory as needed throughout service; deploying staff to appropriate workstations based on business needs; delegating tasks; monitoring workflow; and assisting with beverage and food production when necessary to maintain service standards.
Coordinates transfers, deliveries, and receipt of products and other company assets between locations through the use of company vehicles, carts, or other approved methods, and assists in maintaining appropriate stock levels across locations.
Maintains and applies a thorough understanding of organizational policies and procedures when addressing employee concerns, customer inquiries, suggestions, and complaints. Resolves customer concerns promptly, professionally, and in a manner that promotes customer satisfaction and positive community relations.
Maintains positive and professional relationships with employees, managers, members of the campus community, guests, and vendors, while fostering a collaborative and customer-focused work environment.
Responsible for identifying, reporting, and communicating facility, equipment, maintenance, and repair needs to management and facilities personnel and following up as necessary to support uninterrupted operations.
In locations operating in partnership with a third-party brand, executes all operational, merchandising, beverage preparation, and customer service standards in accordance with applicable brand requirements and performance expectations.
Assists with product ordering, inventory management, and inventory control activities, including maintaining approved order guides, monitoring stock levels, and supporting efficient inventory practices to ensure adequate supplies while minimizing waste.
Assists with periodic inventories and inventory control processes while meeting or exceeding established food and beverage cost objectives. May assist in the development and testing of menu items, recipe standardization, and recipe documentation.
Responsible for safeguarding cash, inventory, equipment, and other organizational assets. Assists with opening and closing procedures, cash management activities, daily operational reporting, cash reconciliation, tabulating receipts, balancing departmental accounts, and preparing deposits in accordance with established procedures.
Supports Sustainable practices in accordance with established organizational policies and environmental initiatives.
Ensures locations maintain a clean, organized, safe, and customer-ready environment at all times while following established Standard Operating Procedures (SOPs). Ensures compliance with all organizational policies and procedures, labor laws, food safety regulations, sanitation requirements, Health Department standards, and OSHA regulations.
Maintains high standards of food and beverage quality, consistency, presentation, and freshness while promoting operational excellence and customer satisfaction.
Other duties as assigned, reasonably within the scope of the position.
Assist manager with staff deployment responsibilities and the development of operational tools
Assist manager with assigning work shifts, maintaining employee schedules, and ensuring consistent staff coverage
Coaching and mentoring team members as well as providing input into their evaluations
Training and supervising staff in proper health code and safety procedures and incorporating these trainings into the daily maintenance practices for the building
Provides general oversight of all staffing levels to maximize efficiencies of customer service levels while meeting or exceeding budgeted labor metrics.

Benefits

Medical, dental, and vision insurance
Eligibility to participate in FSA and Dependent Care programs
Optional 403(b) retirement plan
Life insurance and AD&D coverage, that cover one time an employees’ annual salary
Long-term disability coverage
10 days of accrued vacation per year, which increases with years of service
12 days of accrued sick time per year
15 paid holidays and 1 personal holiday per year
Eligibility to participate in our Tuition Reimbursement Program, after one year of full-time employment
Eligibility to participate in our Employee Meal Plan, where employees receive a monthly stipend of $200 for Beach Shops eateries on campus
Employee retail discounts at Beach Shops locations
Eligibility to participate in our Electronic Purchase Program, after one year of full-time employment
Eligibility to participate in a taxable monthly membership for the Student Recreation and Wellness Center (SRWC) on campus