Supervisor, Coding

WhidbeyHealth•Coupeville, WA

About The Position

The Coding Supervisor oversees and coordinates daily coding operations, supervises Coding staff, and ensures accurate, timely, and compliant coding, reimbursement optimization, and revenue cycle support across clinic and hospital operations. The role serves as a subject matter expert in coding compliance, revenue integrity, and regulatory requirements, and leads coding workflow optimization, quality assurance, staff development, audits, denial prevention, and MEDITECH Expanse functionality. The Supervisor works closely with physicians, Clinical Documentation Integrity (CDI), Revenue Cycle, Patient Financial Services (PFS), Information Technology (IT), Compliance, and operational leaders. The role oversees coding for inpatient, outpatient, observation, emergency, surgery, and professional services as applicable. It supports coding accuracy and productivity, documentation improvement, revenue integrity, audit and regulatory readiness, denial resolution, and performance measurement. The Supervisor also develops and delivers education for coders and other stakeholders, coordinates system and code-set updates, and uses reporting and analytics to guide continuous improvement. The position requires at least a high school diploma or equivalent and one of the listed coding or health information certifications. A minimum of five years of coding experience in acute and professional clinic settings is required. The work is primarily sedentary in an office and healthcare environment, involving frequent computer use and communication with employees, providers, patients, and external stakeholders.

Requirements

High school diploma or equivalent required.
Minimum five years of coding experience in acute and professional clinic settings required.
Experience with coding audits, denial management, and regulatory compliance required.
One of the following certifications required: RHIA, RHIT, CCS, or CPC.
Advanced knowledge of ICD-10-CM, ICD-10-PCS, CPT, and HCPCS coding systems.
Strong understanding of CMS, OIG, Joint Commission, HIPAA, and payer regulations.
Knowledge of clinical documentation improvement methodologies.
Strong analytical, organizational, and problem-solving skills.
Excellent communication, presentation, and interpersonal skills.
Ability to lead teams, foster collaboration, and manage change effectively.
Strong customer service orientation and commitment to operational excellence.

Nice To Haves

Associate or bachelor's degree in health information management, health administration, business administration, or a related field.
At least two years of leadership, supervisory, or management experience.
Experience with MEDITECH Expanse.
Multiple certifications among RHIA, RHIT, CCS, and CPC.

Responsibilities

Supervise daily Coding personnel operations, staffing assignments, schedules, cross-training, and coding coverage.
Participate in recruitment, interviewing, hiring, onboarding, training, retention, performance evaluations, productivity reviews, coaching, and corrective action.
Promote employee engagement, accountability, teamwork, and professional development; act as department leader in the absence of the Manager, Director, or designated leader.
Approve staff timecards and ensure direct reports comply with work schedule and attendance policies.
Review, update, and approve Health Information Services coding policies and procedures, and oversee education, implementation, and compliance monitoring.
Oversee coding for inpatient, outpatient, observation, emergency, surgery, and professional services as applicable.
Ensure accurate assignment of ICD-10-CM, ICD-10-PCS, CPT, and HCPCS codes according to official guidelines and payer requirements.
Provide expert guidance on complex coding cases, surgical coding, regulatory changes, and reimbursement methodologies.
Monitor coding productivity, quality, timeliness, compliance, and performance metrics; address coding-related escalations and help reduce discharged-not-final-coded accounts.
Support revenue cycle performance through reimbursement optimization and coding accuracy initiatives.
Coordinate with Chargemaster and operational departments to maintain CPT code assignment tools and obtain new charge codes for HIM charge functions.
Work with departments to resolve documentation and charge issues that delay final coding; maintain issue logs and facilitate meetings to address coding and charge reconciliation holds.
Collaborate with CDI specialists, providers, and clinical leadership to improve documentation quality and accuracy.
Develop and monitor physician query processes, identify documentation trends, create education plans, and present findings and recommendations to providers and leadership.
Promote documentation practices supporting quality metrics, risk adjustment, severity capture, and regulatory compliance.
Coordinate coding, documentation, and HIM operational audits; evaluate accuracy, documentation integrity, workflow effectiveness, and process adherence.
Develop corrective action plans and educational programs based on audit findings, monitor regulatory and payer compliance, coordinate audit requests and responses, and maintain survey readiness.
Analyze coding- and documentation-related denials, identify root causes, support appeals and denial resolution, and develop plans to mitigate recurring patterns.
Partner with PFS, Revenue Cycle, CDI, and providers to improve clean claim rates and reimbursement outcomes; track denial trends and revenue cycle metrics.
Serve as departmental lead and liaison for MEDITECH Expanse Abstracting and coding-related applications.
Coordinate annual ICD-10, CPT, HCPCS, and regulatory system updates; participate in software testing, upgrades, workflow design, and process improvement.
Collaborate with IT and vendors to resolve system functionality issues and optimize workflows.
Use reporting tools and analytics to monitor departmental performance and operational outcomes.
Develop and deliver education for coders, providers, CDI, and Revenue Cycle personnel; communicate coding updates, regulatory changes, payer requirements, and documentation expectations.
Facilitate continuing education and professional development and promote continuous improvement, learning, and excellence.