Supervisor Clinical Operations - Urgent Care
About The Position
We are seeking a dynamic leader to oversee operations at two high-performing Urgent Care locations recognized for delivering exceptional patient experiences and quality care. In this role, you will provide leadership and support to both front desk and clinical teammates, fostering a collaborative culture focused on patient-centered care, operational excellence, and team engagement. This position offers primarily daytime business hours, providing a strong work-life balance while maintaining visibility and connection with your teams. The role also includes a shared on-call responsibility, designed to provide leadership support and guidance when needed, with infrequent interruptions to daily life. This is an excellent opportunity for a leader who enjoys building strong teams, improving operations, and creating an outstanding experience for both patients and teammates.
Requirements
- Registered Nurse license issued by the state in which the team member practices
- Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.
- Associate's Degree in Nursing.
- Typically requires 3 years of experience in clinical nursing, which includes experience in management of staff and clinical oversight.
- Demonstrated leadership skills including problem solving, decision making, prioritization, team building, customer service, and conflict resolution.
- Excellent communication and interpersonal skills.
- Ability to handle multiple demands simultaneously.
- Must be detail oriented and well organized.
- Intermediate computer skills.
Responsibilities
- Supervises the clinical staff in all departments ensuring appropriate hours of operation to meet the needs of patients and providers.
- Oversees staffing and scheduling of all clinical staff.
- Implements staff education plans and department-based inservice education sessions.
- Responsible for maintaining standards of staff competency regarding clinical performances, safety, OSHA, and all other regulatory bodies.
- Serves as a clinical resource and mentor to staff.
- Leads and directs clinical staff meetings.
- Assists in the development of, and implements, quality improvement efforts.
- Maintains quality patient care through the review of complaints and suggestions.
- Identifies and studies recommendations for solutions to nursing service problems.
- Supports managers in preparation for, and orientation of, new providers.
- Works with new providers to assure adequate staffing and processes are in place.
- Enforces safety policies and procedures for staff and patients.
- Directs formal orientation for new employees.
- Assists in the formulation of the annual budget and is accountable for operating within the budget.
- Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.
- Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
- Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
Benefits
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
