Urgent Care - Territory Manager (Operations)

Xpress Wellness Urgent Care•Oklahoma City, OK

1d•Hybrid

About The Position

As a Territory Manager, you'll be at the forefront of clinic performance, leading teams, optimizing patient experiences, and driving strategic initiatives across multiple locations. This high-visibility role blends hands-on leadership with operational excellence, offering the opportunity to shape outcomes, mentor staff, and influence key business metrics. If you're passionate about leading with purpose, thrive in dynamic environments, and are eager to grow with a mission-driven organization, this is your chance to lead boldly and make a difference.

Requirements

Must be able to see with corrective eye wear
Must be able to hear clearly with assistance
May be exposed to infectious and contagious diseases
May be in contact with patients under a wide variety of circumstances
Able to handle emergency or crisis situations

Responsibilities

Drives Strategic Initiatives: Implements and supports territory-wide strategies aligned with organizational goals.
Participates in Marketing Initiatives: Collaborates with Marketing and other business functions, as needed, to promote services and increase patient volume.
Staffing Oversight: Coordinates hiring needs, conducts interviews and evaluations, and ensures effective onboarding and training.
Coaching & Development: Initiates coaching and corrective action plans, including disciplinary measures, in partnership with Clinic Leads. Support each Clinic Leads by ensuring patient complaints are addressed fully and all other people related issues are addressed appropriately and timely.
Team Engagement: Conducts staff meetings and participates in clinic management discussions to foster communication and alignment.
Performance Management: Initiates coaching, corrective actions, and disciplinary processes with Clinic Lead to ensure consistent levels of performance across all team members.
Clinic Presence: Maintains strong visibility by working onsite at clinics at least three days per week.
Workflow Optimization: Reviews clinical flow, staff scheduling, and patient throughput with each Clinica Lead to enhance operational efficiency.
Budget Accountability: Reviews financial reports and drives key performance indicators (KPIs) and financial goals (e.g., EBITDA, labor goals).
Inventory & Cost Control: Reviews Clinic inventory management and ensures budget-conscious ordering practices.