Supervisor Clinical Office - Obstetrics and Gynecology

Washington University in St Louis • Town and Country, MO

6d

About The Position

The Supervisor Clinical Office supervises daily activities of clinical offices, support staff, and ancillary services associated with patient care. The role oversees staffing, workflow, and schedules; coordinates medical records; supports personnel matters; and helps ensure patient examination areas are staffed and maintained. The position works in a normal office environment and a direct patient care setting, with exposure to blood-borne pathogens and required protective devices.

Requirements

• High school diploma or equivalent high school certification, or a combination of education and/or experience.
• Five years of relevant experience.
• Medical Assistant certification/registration-eligible graduate or scheduled graduate of an accredited medical assistant program; an accredited nursing program graduate (such as RN/LPN) may substitute.
• Must provide proof of Medical Assistant registration/certification or complete it within six months of hire, or within a shorter timeframe if specified by the hiring manager.
• Medical Assistant credentials must be obtained through an in-person proctored exam from NHA, AAMA, or AMT. In-person proctored credentials from other certifying bodies may be accepted with Human Resources approval; online-proctored exams do not meet the requirement.
• Must obtain Basic Life Support certification within one month of hire. Online BLS certifications without a skills assessment component do not meet the requirement.
• A driver's license is not required.

Nice To Haves

• Two years of supervisory work experience.
• Communication, medical terminology, organizing, and supervision skills.

Responsibilities

• Supervises support staff involved in clinical activities at office sites, maintaining adequate workflow, coverage, and schedules.
• Arranges for the availability of medical records needed for services.
• Resolves personnel problems, conducts meetings pertinent to staffing issues, and documents appropriately.
• Interviews and hires applicants; supervises training of new employees; conducts job evaluations and performance counseling; and makes salary recommendations.
• Implements and maintains office procedure manuals and current job descriptions for supervised personnel.
• Maintains a system of backup transcription services for departmental academic and research needs.
• Serves as a liaison between service providers, patients, and clerical and support personnel.
• Provides clerical staff backup during illnesses and vacations.
• Ensures patient examination areas are staffed and maintained.
• Performs other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Eligible employees may participate in a defined contribution 403(b) Retirement Savings Plan, with employee and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program, financial resources, and access to dietitians.
• Four weeks of caregiver leave to bond with a new child and family care resources.
• Tuition coverage for employees and their families, including dependent undergraduate tuition up to 100% at WashU and 40% elsewhere after seven years of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED